Planned Parenthood Pasadena amp; San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation.We provide reproductive health care, health education and advocacy from our five health centers in
Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic. We strive to ensure
?the?sexual and reproductive health services we provide align with?the?needs of?the?communities we serve. Our service area extends from Glendora to Glendale and from
?the?San Gabriel mountains to?the?San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people.Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.We offer safe and legal abortions. We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care. In addition, we work with abortion funds and practical support network to support our patients. Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year. We sawclose to 4,000 abortion patients in 2022 alone, approximately 59 wereout-of-state patients.
The Front Office Specialist is the face of PPPSGV and responsible for supporting the delivery of health care services. The Front Office Specialist facilitates the patient visit by registering patients, ensuring applicable eligibility and demographic information is accurately captured in the practice management system and interfacing with the patients and other health center staff to ensure high quality, efficient delivery of care and maximum reimbursement from 3rd party payors.In this position, you will change lives as you:
- Register/Check-in patients
- Display strong listening skills
- Accurately collect and enter demographic information
- Accurately assess fee category for sliding fee scale
- Correctly identify patient’s insurance plan or provider group
- Accurately input of all 3rd party payer information to ensure maximum reimbursement to PPPSGV
- Effectively collect required co-pays and deductibles on the date of service
- Accurately communicate Insurance plan coverage to back office
- Schedule patient appointments
- Solicit feedback from patients at checkout regarding their visit
- Must follow HIPAA guidelines
- Post charges to Electronic Practice Management System (EPM) for all pay types following established practices and procedures. Runs end-of-day reports as directed by Center Manager
- Ensure accuracy of charges from Electronic Medical Records System (EMR) for all pay types following established practices and procedures using Electronic Practice Management System (EPM). Run endof-day reports as directed by Center Manager
- Ensure all charges are entered into E.H.R on the day of the visit
- Ensure all charges are entered on date of service
- Function as charge entry specialist. Act as resource for other front office staff resolving problems and errors with charge entry. Contacts billing department personnel as necessary to help resolve health center billing questions or problems
- Contact insurance companies to obtain benefit information and authorization for services when needed
- Contact appropriate staff to obtain information needed to complete billing and to resolve errors
- Notify supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware
- Provide training on EPM system to new Front Office staff and on-going training for all staff
- Compile data for health center tracking and may perform daily audits
- Demonstrate PPPSGV customer service standards
- Oversee the cleanliness and comfort of the lobby and patient restroom
- Contribute to achieving health center productivity goals
- Solicit donations from patients per PPPSGV guidelines
- Communicate clearly and concisely
- Communicate effectively in stressful situations
- Strongly contribute in the team’s success
- Train new hires or staff needing cross-training (as designated)
- Perform other duties as assigned
We are looking for someone with the following:
- Education: High School Diploma or the equivalent
- Experience: Insurance verification and charge entry experience highly preferred. One to two years customer service experience, preferably in a health care, medical or social services setting
- Other:
- Ability to keep track of more than one task at a time
- Must be detail orientated
- Ability to establish rapport with all clients
- Must be able to understand and