Technical client onboarding specialist
Wallbox, Spain
Job Description
Wallbox and Electromaps are joining forces to build the largest global electric charging platform!
It’s a perfect alliance! Wallbox creates the best possible EV experience by designing, developing amp; producing smart chargers for home amp; business and Electromaps is a highly recognized electric mobility platform in the sector with the objective of facilitating easier access to EV charging points.
Excited to collaborate, both companies are joining an amazing project that facilitates the growth of Electromaps and also Wallbox's expansion plans to continue with the sustainable energy revolution.
This collaborative project consists of an application that offers all information regarding thousands of different charging points in order to increase their accessibility. The main goal is to expand this success throughout the world and become the largest electric charging platform - globally.
Does it sound good to you? Here you will participate in a project in a leading electric mobility platform in the Iberian Peninsula and you will help us to create the future of green transportation.
Our young, dynamic and passionate tech team desires are to lead the change towards sustainable mobility and make the world a far better place, do you want to take part in that change?
The role:
We are looking for a Client onboarding specialist (technical) to join our team. You will onboard Spanish customers to our EV chargepoint management software. You'll deliver first-line support and integrate the software with EV chargers and TPVs. You will own onboarding and support KPIs and SLAs.
To succeed, you must be customer-centric and driven to deliver a delightful experience. You will collaborate with various teams such as Sales, Operations and Product to drive the most value to our customers.
The role is at our HQ in Barcelona. You will report to the Director of operations.
Your tasks
- Onboard and train new customers to use of EV charger supervision software
- Resolve customer escalations and issues. Maintain a healthy level of service and quality SLAs.
- Test integration of our software with new make/models of EV chargers and TPVs
- Collaborate with Sales, operations and technical teams to improve customer satisfaction
Requirements
Minimum requirements
- 2+ years in operations or technical support in EV charging industry
- Proficiency in Spanish and English
- IT savvy and understanding of internet connectivity protocols
- Positive outlook, good communication and a collaborative working style
- Ability to handle difficult customer situations with empathy and professionalism
Nice to have
- Working proficiency in any of Italian/German/Dutch/French languages
- Prior experience in EV charging industry is a plus
Benefits
- Private health insurance after your first month at Electromaps
- Online group training sessions twice a week amp; other out of office activities
- Use one of our EVs for a weekend and/or a week (car sharing) and test our products in your home (beta testing) to become a valuable source of feedback
- Intensive work day in August
- Free online language classes (Spanish amp; English) twice a week
- Flexible compensation valid for restaurants amp; food delivery apps, transportation, childcare, and learning amp; development.
- Hundreds of discounts in different brands amp; services with our Wallbox Circle benefits platform
- Car discounts amp; special advantages if you choose an EV!
- Smartpoint for all your online orders amp; services at our offices
- Free coffee amp; soft drinks to fuel those tough Monday mornings
- Variety of breakfast and lunch dishes, everyday, at a discounted price at our canteen
- Learn and grow in a company of over 45 nationalities and counting!
- No suits! Unless it's Carnival or Halloween
Please submit your CV in English
*At Wallbox, we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.