Enterprise Customer Success Manager - EMEA

Enterprise Customer Success Manager - EMEA
Inspectorio, Spain

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 4, 2023
Last Date
Mar 4, 2023
Location(s)

Job Description

About Inspectorio

Inspectorio is a cloud-based SaaS solution focused on creating a dynamic and risk-assessment based Quality and Compliance program with the goal of generating more sustainable and transparent supply chains. Our network is a one-stop-shop platform where all key stakeholders in the production process can connect to execute, monitor, and report on Quality and Compliance activities.

Our products provide digitization, automation, transparency, and traceability, with a strong focus on advanced analytics amp; Machine Learning. This enables us to leverage customer data for predictive insights and dynamic risk-based interventions.

Founded in 2016, Inspectorio set out to revolutionize the supply chain industry. Today, we work with many of the world’s leading brands and retailers, and over thousands of vendor and factory organizations across the globe to bring unparalleled levels of visibility, transparency, and accuracy to their quality, sustainability, and compliance initiatives!

Job Summary

As an Enterprise Customer Success Manager, you will act as a trusted business partner to the largest/enterprise and most important customers of Inspectorio to understand their unique company challenges and goals. You will advocate the innovative power of our products to make organizations more productive, collaborative, and ensure they are meeting their business priorities and outcomes with the Inspectorio platform.

Responsibilities

  • Build and deepen executive relationships with customers. Influence long-term strategic direction and serve as a business partner.
  • Negotiate and manage entire cycles, presenting to C-level executives in corporate and global customers.
  • Lead account strategy in generating and developing business growth opportunities, working collaboratively with leaders, and Product.
  • Understand each customer’s Quality and Sustainability goals, strategic growth plans and business drivers, technology strategy, and competitive landscape.
  • Lead system configuration through business analysis and process mapping by relying on deep Product expertise.
  • Manage system integration data mapping and resolve escalations by facilitating projects with high-level IT stakeholders.
  • Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.
  • Stay up to date on all Product and major Industry developments
  • Successfully prescribe an impactful solution and be able to convince customers of the impact
  • Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently
  • Help the rest of the team continuously improve the revenue growth process and strategy

Competencies

  • High sense of responsibility and accountability
  • Outstanding leadership skills
  • Continuous improvement and feedback skills
  • Team building and management skills
  • Ability to quickly grasp and master high-level technical concepts from systems integration to manufacturing processes.
  • Ability to deal with ambiguity
  • Ability to communicate effectively and build relations with senior management (Directors, VP, SVP, etc.)
  • Professional, clear and concise English writing skills
  • Excellent verbal communication.
  • Avid learner
  • High EQ
  • Accurate analytical and critical thinking
  • Autonomous drive for success
  • Ability to collaborate within internal, cross-functional and cross-cultural teams

Requirements

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in software sales and strategic account management at an enterprise B2B software company.
  • Fluent English (Spanish desirable)
  • Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)
  • Comfortable to own and manage monthly amp; quarterly objectives and quotas
  • Experience using Sales/Customer Success tools such as Hubspot, LinkedIn, Totango, Salesforce, etc.
  • Understanding of global sourcing and/ or manufacturing industry.
  • Demonstrated success with large complex commercial and legal negotiations working with procurement, legal, and business teams.
  • Track record in working with and managing partners in complex implementation projects, including global system integrators and packaged software vendors.

Benefits

PERKS

Competitive Salary

At Inspectorio, we only work with the best of the best. That’s why, if we invite you to join us, it’s because we recognize your amazing skills, value, and potential. It probably wasn’t easy for you to becom

Job Specification

Job Rewards and Benefits

Inspectorio

Information Technology and Services - Beijing, China
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