Payments Analyst
Gaming Innovation Group, Spain

Position Overview:

As a Payments Analyst, you will not only be responsible for processing withdrawals at a lightning-fast pace but as well be a payments query solver on every aspect of our integrated platforms, while maintaining strong relationships with internal stakeholders, payment support providers and external clients.

Main tasks and responsibilities:

• Reducing fraud and bonus abuse through methodical checking of withdrawals
• Ensuring payments made to end-customers are sent successfully and within specified time frames from our service level agreements and following the company policy.
• Responding to queries and/or tickets from our operators (via Jira and Live Agent) and as required by any internal departments to resolve any reported issue and ensure a positive customer experience.
• Tracking any issues from the point of reporting through to resolution.
• Taking immediate action via the appropriate escalation channels to mitigate losses to both business and customer.
• Communicating with people at all levels of the business and developing strong working relationships with internal and 3rd party service providers
• Ensuring Responsible Gaming policy is enforced across all brands accurately and promptly.
• Speedily interpreting and processing large quantities of data in a fast-moving and changing environment.
• Assisting the teams within Customer Operations (KYC, Customer Support, Risk and Fraud and Player Safety) with their tasks when required.
• Reporting any critical critical issues that require immediate attention and action to a Senior Payments Analyst or Team Leader.

Requirements

• Minimum 1-year experience as a Payments Analyst or in processing iGaming payments (Required)
• Extensive Sportsbook knowledge or experience (Preferred)
• Familiar with the most popular payment methods and Platforms, such as Devcode/PiQ or Tecnalis/Alira
• Proficient in Microsoft Office, Google Workspace and Atlassian products.
• Excellent communication Skills in English.

Job Rewards and Benefits