Customer Support KYC Processing Agent - Swedish Speaking

Customer Support KYC Processing Agent - Swedish Speaking
Gaming Innovation Group, Spain

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 16, 2023
Last Date
Feb 16, 2023
Location(s)

Job Description

Our Customer Support Team is the pulsating heart of our customer experience. Have you got the passion, knowledge and skills necessary to provide an absolute world-class customer experience?


You’d be really excited to

- Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft-skills.

- Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)

- Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met.

- Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.

Requirements

You’re really awesome at

- Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.

- Keeping yourself motivated. You have a purpose and a hunger to learn and develop.

- Communicating both written and verbally in Swedish and English and preferably one more language such as Finnish, Norwegian or German.

You’re also good at

- Problem solving

- Having an eye for details

- Being flexible - as you will be required to work 3 different shifts (namely morning, evening and night)

- Working independently

Benefits

You’ll also be exposed to

- A multicultural environment where diversity thrives.

- Individual Development: we offer a progression plan in which you get to write your own GiG Story. Chapter by chapter you will go through various training to become an ambassador of that trade.

- The GIG Customer support family. When things are looking down we get things done. We work together through thick and thin, unwaveringly to achieve our goals. There is a constant flow of contribution and every voice is heard.

Job Specification

Job Rewards and Benefits

Gaming Innovation Group

Information Technology and Services - Madrid, Spain
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