Lead Enterprise Customer Success Manager
Inspectorio, Spain
Job Description
https://inspectorio.com/
About us
Inspectorio's cloud-based SaaS solution helps brands, retailers, manufacturers, and suppliers manage risk through digitalized quality and compliance programs. Inspectorio aims to build an interconnected, sustainable, and transparent supply chain. Today, Inspectorio is used by over 15,000+ people across the globe, including some of the largest brands and retailers in the world. Inspectorio gives brands, retailers, and suppliers the tools to predict areas of high risk and automate risk-based interventions across the supply chain.
Inspectorio Products Allow Customers:
· Digitize, standardize, and automate quality and compliance activities
· Optimize supplier performance management operations
· Implement continuous improvement programs
· Allocate resources for performance optimization
Job Summary
The Inspectorio Revenue amp; Account Management Team
The Team helps customers transform and evolve their business through the use of Inspectorio’s network platform, mobile apps, and software infrastructure. As part of a dynamic team in this rapidly growing business, you will shape the future of organizations of all sizes and use technology.
As a Lead Enterprise Customer Success Manager, you will provide business-critical insights using data and analytics, ensure cross-functional alignment, and drive strategic partnerships and new initiatives forward for our largest enterprise-level accounts. You will support the Enterprise Account Manager and team for our largest enterprise accounts through professionally representing Inspectorio to client stakeholders, being a trusted business partner, and understanding and providing solutions to unique client challenges and goals. You will advocate the innovative power of our products to make organizations more productive, collaborative, and mobile.
What You'll Do
- Build and deepen executive relationships with customers. Influence long-term strategic direction and serve as a supporting business partner
- Guide customer journeys, presenting to C-level executives in corporate and global customers
- Support the Enterprise Account Manager to ensure the health of the account remains high at all times by producing documents, meetings, presentations, reports, and webinars
- Help clients reflect their business processes on the Inspectorio platform through management and guidance of configuration, integration, and training
- Drive account strategy in generating and developing business growth opportunities, working collaboratively with POD leaders, and Product
- Understand each customer’s Quality and Sustainability goals, strategic growth plans and business drivers, technology strategy, and competitive landscape
- Drive business development, forecast accurately, and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer
- Stay up to date on all Product and major Industry developments
- Successfully prescribe impactful solutions and convince customers of the impact
- Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently
- Help the rest of the team continuously improve the revenue growth process and strategy
- Work as a liaison within the organization to ensure product continue to enhance capabilities that better serve our customers
- Propose, develop and lead the execution of adoption plans and corrective action plans for customers
- Measure and track portfolio, lifecycle stage, adoption levels, upsell and renewal
- Identify opportunities for upselling, cross-selling and expand adoption
- Establish processes required to ensure efficient, effective team operations - Hold team and individuals accountable for the success
- In collaboration with the product team, responsible for the deep understanding of all current and future product capabilities and their respective value proposition
- Drive insights and performance recommendations to customers by analyzing customer data.
Must Have
- Bachelor's degree or equivalent practical experience
- Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)
- Comfortable to own and manage monthly amp; quarterly objectives and quotas
- Analytic and process-oriented mindset
- Fluent English
Preferred Qualifications
- Experience using Sales/Customer Success tools such as HubSpot, LinkedIn, Totango, Salesforce, etc.
- Demonstrated experience in account management or customer success for B2B SaaS, analytic tools, or applications softwar