At Clarity AI, we are committed to bringing social impact to markets. We are a tech company started in 2017, leveraging AI and machine learning technologies to ensure environmental, social and governance dimensions are the focal point of decision making within financial markets.
We are now a team of more than 250 highly passionate individuals from all over the world. Together, we have established Clarity AI as a leading startup backed by investors and strategic partners such as BlackRock, SoftBank and Deutsche Börse who believe in us and share our goals. We are looking to grow our teams in Spain, the UK and the US this year so if you would like to join us on this rocket ship, keep reading!
We are looking for a Senior Customer Success Manager to join our Customer Success team. Your role will involve developing long term relationships with our customers and delivering white glove service to help them get the most out of our solutions.
LOCATION: Madrid or London
KEY RESPONSIBILITIES:
- Be the primary owner for a group of Clarity AI’s customers
- Deliver a Gold Standard experience (fast, smart, concise, human, accurate, and informed) to internal and external stakeholders
- Earn the trust of your customers by becoming a subject matter expert on their business and their Clarity AI use case
- Drive commercial conversations, searching for ways in which Clarity AI can deliver more value to our customers
- Provide direct support when users face issues, and work closely with internal resources to deliver swift, complete solutions
- Lead projects to implement/improve processes and solutions that benefit your customers and peers
- Represent customer priorities within the Clarity AI organization via support channels, documentation or product/feature feedback or development
- Provide guidance on topics important to customers such as ESG, Impact, or Clarity AI’s methodologies
Requirements
MINIMUM QUALIFICATIONS
- 3+ years of experience in client facing, troubleshooting and/or relationship building roles in the financial services sector
- Fluency in Spanish (minimum C1 level)
- Deeply passionate about social impact and making the world a better place
- Customer-centric mindset
- Strategic perspective: able to step back and see the bigger picture; make compromises that lead to bigger wins in the long-run
- Able to ask insightful questions to get to the heart of an issue
- Strong communication skills
- A good problem solver
- Self-starter who will thrive in a start-up setting by taking ownership and initiative
PREFERRED QUALIFICATIONS
- Experience in a Fintech or selling into / managing institutional investor clients
- Proven track record of performance (top 10-20% of company) in past account management positions is a strong plus
- Fluency in French OR German (minimum C1)
- Operations savvy, with an ability to identify and eliminate process friction
- Sustainability qualifications such as CFA ESG, CESG (EFFAS), FSA SASB etc.
Benefits
WHAT WE OFFER:
Our people are our main asset. We have built a unique team and we all share 3 differential aspects: Excellence, Passion and Values:
- Our team comprises professionals from leading tech, consulting and banking firms, entrepreneurs, PhDs from top research institutions, and MBA graduates from top business schools.
- Clarity’s Founder and CEO, Rebeca Minguela, is a successful entrepreneur who has been recognized as one of the most distinguished leaders under the age of 40 by prestigious institutions like the World Economic Forum. Rebeca is joined by an excellent leadership team coming from diverse backgrounds, countries and experiences.
We are different. We work hard to become the best place to work and pride ourselves on our culture:
- Fact based: Promoting objective, fact-based and solution-oriented discussions.
- Diverse: Encouraging diversity of personalities, cultures and experiences.
- Transparent: Communicating feedback transparently, constructively and in real-time.
- Meritocratic: Striving for excellence and rewarding the best.
- Flexible: Working flexibly in the broadest sense (schedule, location, vacation, styles).
We care about our employees and think they deserve the best.
- ESOP/ Phantom stock: We want our employees to really feel part of Clarity. That’s why we give them the opportunity to participate in our success with ESOP or phantom stock options.
- Training budget: Continued learni