Customer Service Intern - Part time
Eative, Spain
Job Description
Eative (eative.com) - Eative is a startup on a mission: to improve the health and well-being of every woman.
We were built within a well-funded, larger company, and we’re growing fast. Having begun as a nutrition app and then pivoting into the femtech space, Eative is already inspiring and guiding an ever-increasing number of women through their health journeys. But we’re just getting started.
Women’s bodies have unique needs, which require unique solutions. By providing women of all ages with the tools to better understand their bodies, they can enjoy a lifetime of improved health and thrive during every life stage.
With the Eative app, women have access to educational content and nutrition plans that support their hormones and help to relieve their symptoms. Using input from our top experts, women learn how to spot hormonal patterns and make intuitive nutrition and lifestyle choices that lead them to sustainable, healthier lives. We’re helping women learn how to work with their hormones, not against them.
Our work is essential for women and has been neglected for far too long. It's an exciting time to join our project, as we are defining and refining our offering. So, if you’re a UX designer that wants your ideas and workflows to have a real, measurable, and important effect on the lives of potentially millions of women, this is the role for you.
What we offer
- Full training;
- Gain experience in working with business-to-consumer (B2C) environment;
- Gain experience in working in a startup environment;
- Improve your communication skills;
- Learn from our customer success specialists;
- Work with one of the top rated customer service platform;
- Gain experience in working in a project-based environment;
- Improve your time management and problem solving skills;
Main tasks
- Respond to customer queries reaching our Quality (gt;85%) and Response time target (SLA is 2 business hours, 80% of the tickets), via email or chat;
- Identify customer needs and help customers use specific features;
- Conduct customer onboarding over a video call and/or chat;
- Analyze and report product malfunctions (for example, by testing different scenarios for impersonating users);
- Provide proactive customer outreach;
- Gather customer feedback and share with our Product, Sales and Marketing teams;
- Pro-actively participate in the ad-hoc tests, for example customer retention, platform tests, etc.
Requirements
- Native or proficiency level of English
- Strong problem solving skills
- Strong time management skills
- Team player
- Good communication skills
- Proactive and willing to take ownership of task(s)
- Work Schedule: Monday - Friday, part time morning or afternoons
*Be elegible for an agreement with a University is mandatory for this role
Benefits
- Up-to-date Apple equipment
- Remote work policy with flexible working hours
- Work in a modern, spacious office