Compliance Customer Service Specialist (Remote within Spain)
leadtech, Spain
Job Description
Life is too short to work for a boring company, so why don’t you join us? We are looking for a passionate Compliance Customer Service Specialist who’s able to collaborate with both the Customer Service team and the Legal team to ensure all procedures are followed with our quality standards.
Does that sound like you?
But first, let’s break the ice!
Who we are amp; what we do
At Leadtech, we work hard... and play harder! Our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world.
Since 2009, we have been fostering innovative and creative techniques across many industries, making us pioneers in online project management.
Leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come.
If you have a creative and innovative mind, Leadtech is looking for you!
Does this still look like your cup of tea? There’s more
Responsibilities
You’re our perfect candidate if you:
- Can do a quality and efficiency control in the management of exceptional customer’s complaints and requests for the exercise of data protection rights.
- Share feedback and coordinate with our Quality and Training teams on the need to update internal flows, manuals, guidelines.
- Are always looking for ways to improve our internal processes.
- Can give feedback and coordination with internal stakeholders on the performance of Customer Service Agents in the management of complaints.
- Can manage the compliance of both our procedures and the law and can take great care of the reputation of the company.
- Are an expert in reporting.
- Are keen on training other team members.
Requirements
Your expertise in a nutshell
- Strong analytical skills, capable to focus on the more relevant topics attributing priorities and to properly identify the key risks;
- Commitment to accuracy, attention to detail and quality of information generated.
- Proactivity and capacity for multi-tasking, with the ability to adapt to different working styles and environments.
- Documenting and reporting skills.
- Proficiency in English amp; high level of written and spoken Spanish.
- Advanced knowledge of Excel - Google Spreadsheets.
- Advanced knowledge of GSuite tools.
- Knowledge and experience in e-commerce, consumer and personal data protection, regulations will be a plus.
Interested? Keep on reading!
Benefits
Leadtech offers an exceptional working environment in a dynamic and international team. We invest in people’s development offering the opportunity for continuous training and career growth.
Some of the perks of working with us:
- Competitive salary
- Full-time, permanent contract
- Private health insurance
- 25 days of holiday + your birthday off
- Flexible vacation time (no blackout days)
- Flextime (7 - 09.30h / 15:30 - 18h)
- Free Friday afternoons (a 7-hour workday!)
- 35-hour week for the full month of August (free afternoons!)
- Flexibility to work from home
- Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
- Permanent internal training + Annual budget for external training
- Team-building activities
- Monthly after work
- Free coffee and snacks
- Free fresh fruit
- Games room (Nintendo, table tennis, futbolín)
- Terrace at the office
- An innovative approach to all internal processes and businesses
- Work with the latest technologies + career progress opportunities
Equal Employment Opportunity Employer
Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project!
Hiring process
First step: 15-minute phone interview to get to know you
Second step: On-site interview with HR and your future manager to talk about the position and how we approach work. It includes a brief skill assessment test.
Third step: HR’s timely response regarding the status of your application and/or a second interview
Sounds good? Apply now!
We’re looking forward to meeting you.
Location
You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully