Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a Head of Business.
Your Main Responsibilities Will Be:
- Performance Excellence Management: presentation and analysis of performance and forecast figures to all stakeholders.
- Monitoring performance and building action plans towards improvement of it.
- Build sales strategy and monitor the execution and effectiveness of it.
- Responsible for performance improvement plans and performance appraisal reviews.
- Accountable for team members development and career path clarity.
- Coach their direct report and second level towards their professional development through 1x1 and others.
- Responsible for operating profit: ensuring the most efficient possible operation including
- financial forecasting.
- Responsible for employee satisfaction and motivational and engaging plans execution.
- Managing and engaging different stakeholders towards the improvement of client satisfaction.
Requirements
- Minimum 2 years of experience as Head of Sales
- Excellent level of English.
- Strong presentation, analytical and problem-solving skills.
- Demonstrated people motivation and development skills.
- Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities.
- Strong written and verbal communication skills, proficient in business writing.
- Ability to work with multiple projects simultaneously in a complex environment.
Benefits
- Full-time position.
- This is a Hybrid working model in Barcelona.
- Competitive Salary.
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project).
- Permanent Contract..
- Relocation package:
- Flight ticket.
- Taxi from the airport in Spain to your new accommodation.
- Accommodation in a nice individual studio.
- Support with a private Health Insurance.
- 3 weeks of intense introduction training on products and specific sales training.
- Employment with the world's largest provider of contact center services.
- Excellent work environment, great colleagues, social arrangements and personal development.
- Office location surrounded by the sea (World Trade Center, Barcelona, Spain).
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