Payment Service Provider Coordinator
leadtech, Spain
Job Description
Life is too short to work for a boring company, so why don’t you join us?
We are looking for a highly motivated, team-oriented and helpful professional with a proactive approach to all challenges we need to face. An enthusiastic person with the ability to analyze and proactively propose improvements to the Payments and PSP Team Lead.
The purpose of PSP management is to safeguard Leadtech businesses, it's providers, customers, reputation, assets and the interests of stakeholders by identifying and managing all threats to the achievement of its business objectives.
Does that sound like you?
But first, let’s break the ice!
Who we are amp; what we do
At Leadtech, we work hard... and play harder! Our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world.
Since 2009, we have been fostering innovative and creative techniques across many industries, making us pioneers in online project management.
Leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come.
If you have a creative and innovative mind, Leadtech is looking for you!
Does this still look like your cup of tea? There’s more
Responsibilities
- Mentoring new members and share your experience and expertise to help others grow
- Measure and track performance of each Payment Processor;
- Continually assess talent and coach team members;
- Resolve functionality issues and address more complex program issues;
- Maintain an orderly workflow according to priorities;
- Analyze statistics and compile accurate reports;
- Supervise a team of Payment Provider Specialists to include staffing, coaching, performance management and problem solving;
- Coordinate with IT to continually improve application function, design and keep responsibility of PSP roadmap;
- Manage escalations which may require additional research and knowledge;
- Train team on policies and procedures when speaking and corresponding with vendors;
- Support the Team Lead into department procedures, policies, and standards.
- Help the team on development efforts towards successful and timely project delivery.
- Provide technical leadership to teammates through coaching and mentorship.
Requirements
- Ability to think strategically and to lead;
- Excellent knowledge of management methods and techniques;
- Associates degree in Business Management or similar;
- 2-4 years working experience managing people;
- Excellent written and verbal communication skills;
- Excellent phone/email contact skills including active listening;
- Medium spreadsheet proficiency with Microsoft Excel, as well as Microsoft Office suite;
- Advanced troubleshooting and multi-tasking skills;
Benefits
Some of the perks of working with us:
- Competitive salary
- Full-time, permanent contract
- Private health insurance
- 25 days of holiday + your birthday off
- Flexible vacation time (no blackout days)
- Flextime (7 - 09.30h / 15:30 - 18h)
- Free Friday afternoons (a 7-hour workday!)
- 35-hour week for the full month of August (free afternoons!)
- Flexibility to work from home
- Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
- Permanent internal training + Annual budget for external training
- Team-building activities
- Monthly afterwork
- Free coffee and snacks
- Free fresh fruit
- Games room (Nintendo, table tennis, futbolín)
- Terrace at the office
- An innovative approach to all internal processes and businesses
- Work with the latest technologies + career progress opportunities
Equal Employment Opportunity Employer:
Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project!
Hiring process
- First step: 15-minute phone interview to get to know you
- Second step: Online interview with HR and your future manager to talk about the position and how we approach work. It includes a brief skill assessment test
- Third step: HR’s timely response regarding the status of your application and/or a second interview
Sounds good? Apply now!
We’re looking forward to meeting you.
Location
You'll have the flexibility to choose