Passenger Service Agents - MAD Airport

Passenger Service Agents - MAD Airport
Ryanair, Spain

1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
Total Vacancies
1 Job
Posted on
Aug 5, 2022
Last Date
Nov 5, 2022

Job Description

We are very happy to restart our operations and that our passengers can fly with us again, always following the new sanitary measures adopted for security due to the Covid-19 pandemic. Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air amp; Ryanair DAC. Carrying over 149 m guests p.a. on more than 2,400 daily flights from 79 bases, the group connects over 200 destinations in 40 countries on a fleet of over 470 aircraft, with a further 210 Boeing 737’s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. by FY25. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 34-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO emissions by up to 50% compared to the other Big 4 EU major airlines.

AZUL HANDLING is currently recruiting for Passenger Service Agents to work in co-operation with our client airline, Ryanair, for the next Summer '22 Season! As a passenger service agent you will be responsible for providing the best customer service to Ryanair's passengers as they travel through your airport from check-in to boarding and assisting with any queries they may have along the way.

Azul Cultural Identity: The Azul Way!

Azul has a vision, which is To be the leading handling company in Spain! Our mission is to become a referent in our market, ensuring we provide our customers the highest safety standards and the best customer experience in the industry, having the ongoing development of our people as the cornerstone of our success! Through our 5 strategic pillars (People, Excellence, Integrity, Innovation, Eco) we ensure the Azul cultural identity is applied and embraced in all aspects of our business.

Are you ready? Working as part of a team, you will be hard working and flexible with excellent communication skills to ensure that passengers have an enjoyable travelling experience with Ryanair - all the time, every time!


  • Available for an interview in the next two weeks
  • Available for a training course from August 22nd to September 5th
  • Available to work since September with an option to extend, by shift basis, Mondays to Sundays.
  • Ability to make quick decisions in a fast-paced environment.
  • Ability to deal with nervous passengers in a calm manner.
  • Excellent customer service and a consistent positive image to our customers and also to the public
  • Excellent communication skills Spanish and English required!
  • Ability to multi-task
  • Already living or based in Madrid


These positions will be available since september, by shift basis, Mondays to Sundays.

You will be hired initially on a seasonal/temporary contract, part-time (20 hours per month)

We will provide you with a competitive salary, full training programme, uniform and the opportunity to join a growing team with opportunities for advancement.

Diversity, equality and inclusion

Azul Handling is a company committed to equal opportunities. All candidates will be considered without distinction of race, color, gender, age, origin, religion, sexual orientation, gender identity or expression, marital status, citizenship or different ability. Similarly, Azul Handling is committed to working with and providing reasonable accommodations to those candidates with physical or mental abilities that may require them.

If you think you need some kind of reasonable accommodation at any time during the hiring process, you can indicate it in the "Cover Letter" box when you apply for this vacancy. Azul Handling will treat the data that you can give us in this regard with total confidentiality, and only for the aforementioned purpose.

Job Specification


Information Technology and Services - Warsaw, Poland