ATR Business Partner Analyst
Holaluz, Spain
Job Description
We are Holaluz and we were born to change the world.
You and the planet are what moves us to be who we are and to do what we do. In this video, Carlota Pi, one of the three founders of Holaluz, tells you more about it.
Our desire to do things differently has brought us to lead the transformation of the energy sector. Because:
- We only sell 100% renewable electricity.
- Thanks to leveraging the use of technology, we offer you personalized products and rates that allow you to save money.
- We put you at the center of all our decisions.
There’s more of us wanting to change things. At Holaluz we want to turn every square meter of the roofs into inexhaustible sources of renewable energy for more than 40 million people and at no cost to you.
So that no matter where you live, whether or not you have your own roof, you can be part of the change just by joining Holaluz's 100% green energy.
All the energy we need is up there. It is ours, it is clean and it is inexhaustible.
Can you help us connecting people to 100% green energy?
What will you do?
Your focus will be to scale ATR and Contract related processes to ensure lean, reliable, efficient unassisted and scalable processes while delivering a great customer experience.
In ATR, we are in charge of the Contract master data and the relation and communication with all the Distributors. Our goal is to ensure all contracts are on-time updated, receive and validate all toll-bills from distributors and claim when necessary representing our Customers.
Your day to day work will be focused on ATR, focus on identifying inefficient Operations team processes, defining how to improve them and make changes happen. To do so you will need to deeply understand ATR processes and team needs, understand the overall Holaluz model and project roadmap and its dependencies, be critic, dare to lateral thinking and propose changes and of course make changes happen so we deliver everyday better experience to our Customers and we are ready to manage more than 1 million customers.
You will participate in different purpose teams to perform missions, providing the whole layer of functional knowledge and represent B2C needs, methodology and roadmap, coordinated with the ATR Operational Manager. Purpose Teams are conformed with different profiles (PO, PM, EM, Devels, Business, Data,...).
You also will participate in the definition of the operational strategy and roadmap of projects to ensure Holaluz delivers Magic to our Customers in a scalable and reliable way, and ensure this roadmap and strategy is put in place in every project to reach 1M Customers by 2024.
We firmly believe that the best solutions and ideas arise when you know the process in detail and live the reality from the user's point of view, and this can only be achieved by operating the process or through shadowing.
The functions of the position are:
- Definition and analysis of processes with the objective of contributing to continuous improvement, both in the short, medium and long term.
- Analyze and document current processes in detail.
- Propose process improvements in current systems.
- Document in detail process changes for future systems.
- Requirements gathering.
- Define improvements and incidents with business impact criteria.
- Define together with the Operations teams functional requirements with the necessary quality and detail.
- Define and ensure the execution of functional testing and validation.
- Define and ensure the execution of the necessary training/communication so that the different teams involved have sufficient and timely information.
- Actively participate in the teams by purpose as a person of reference and knowledge of ATR.
What will be your responsibilities?
- Operations Business Partner: analyze and propose changes that contribute to achieve Operations objectives.
- Operation, definition and analysis of processes with the objective of contributing to continuous improvement, both in the short, medium and long term.
- Active participation in teams by purpose. A mission aligned with the objectives
- Ensure operational strategy and roadmap is put in place in every project
How will you do it?
Another of our values is #KeepRowing, which means that teamwork and team alignment is fundamental to be able to move forward and meet our shared objectives.
At Holaluz we have built a robust and constantly iterating organizational system, which allows us to adapt to the constant changes demanded by the sector and to achieve the purpose we pursue, using various methodologies.
Holaluz in numbers:
- More than 350,000 customers spread throughout the geography.
- 900 new customers per day
- 275M turnover in 2021
- 65% annual growth
- 50 photovoltaic