IT Support Specialist
Euronet Worldwide EFT Division, Spain

As our business expands, we are currently looking for a IT Support Specialist to join our team in Madrid.

Key responsibilities:

• Administering of users and computers in Active Directory (on-prem and cloud), Intune and O365
• Supporting End Users hardware and software (in-person and remotely)
• Troubleshooting and resolving user’s issues
• Identifying and tracking of End User’s hardware and software needs
• Researching existing computers and IT systems, proposing improvements
• Administering applications on computers and servers
• Performing advanced hardware and software installation, configuration and deployment
• Ordering of the hardware and maintaining hardware/software inventories
• Maintaining local IT infrastructure (server room, printing, telephony)
• Collaborating with other IT Teams to troubleshoot and resolve technical issues (also in global projects)
• Logging support tickets efficiently and with appropriate sense of urgency, updating tickets and following up with End Users

Requirements

• Bachelor's Degree in computer science, Information Technologies or a related field
• Minimum 3 years of relevant professional experience
• Proficient with O365, MS Active Directory (on-prem and cloud), Windows 10, Windows Servers
• Minimum basic knowledge of MS Intune, Networking, VMware, DNS, GPO, MS SCCM
• Capability to learn new IT systems quickly
• Strong analytical, problem-solving and decision making skills
• Ability to analyze situations, to identify existing or potential problems and to recommend solutions
• Ability to work in a fast-paced environment
• Ability to prioritize, organize and manage own work
• Proactivity, motivation and ability to work independently or as a team member
• Very good English skills (both spoken and written)

Job Rewards and Benefits