Customer Support KYC Processing Agent - Open Application
Gaming Innovation Group, Spain
Job Description
Here at GIG, we are constantly looking for talent to join our CS amp; KYC team.
Are you new to the iGaming business, or are you looking for new challenges in your career? Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department.
You’d be really excited to
Put the customer first. Making sure the customer leaves satisfied with your quick help, knowledge, and soft skills.
Maintaining quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.)
Manage daily tasks and priorities that include dealing with live chats and emails, monitor the progress and ensure KPIs and SLAs are met.
Work in a fast-paced B2B focused environment, where you will be given the opportunity to upskill yourself in the KYC and Payments area, alongside our customer service tasks.
You’re really awesome at
Collaborating to solidify our team spirit and our ability to communicate clearly with other stakeholders across the business, working together, pushing each other forward when we face challenges.
Keeping yourself motivated. You have a purpose and a hunger to learn and develop.
Communicating both written and verbally in English, with an additional language such as Swedish, Finnish or German seen as a plus.
You’re also good at
Problem solving
Having an eye for details
Being flexible as you will be required to work 3 different shifts (namely morning, evening and night)
Working independently