We are the largest healthcare platform in the market.
We want patients to find the perfect doctor and book an appointment the easy way. The patient journey should be enjoyable, and that's why we are always with them: to help them find the best possible care. Anytime, anywhere.
We also help doctors and clinics to better manage their practice and build their online reputation.
With our integrated end-to-end solution, doctors can not only improve their online presence but also spend their time on what matters: their patients.
In addition:
- We have 4.8 million appointments booked last month.
- 61.9 million unique patients visit our websites each month.
- 92.5k active physicians rely on our solutions.
- This makes us the market leader in 11 countries: Poland, Turkey, Spain, Italy, Czech Republic, Mexico, Colombia, Brazil, Argentina, Peru, and Chile.
We are looking for a new member of the Customer Care team, supporting customers who use Doctoralia Phone, our newest product. Are you up for the challenge? If the answer is yes, read on to find out what your main responsibilities will be:
- Provide a unique experience to our users by providing excellent technical support via email, phone and chat.
- Informing our customers about the value our product brings to their clinics.
- Collect customer feedback for service improvements and be proactive in suggesting improvements and changes to the product.
- Provide support and assistance by collaborating with our Customer Success Team Members and our VoiP Implementation Specialist when managing incident requests and requests from other departments.
- Contribute and collaborate in a good working environment by sharing Doctoralia's values and working as part of a team (we mean it!)
Requirements
- Focus on the user through active listening and empathy.
- High capacity to manage and resolve incidents.
- High capacity for organization and time management.
- Ability to multitask and work in various channels - at the same time :)
- Previous experience in technical support environment
- Advanced computer skills: MS Windows, Google docs amp; sheets, web browsers (Chrome, Safari, Mozilla), Slack, etc.
- Experience working with CRM (experience with salesforce, hubspot is a plus).
- Spanish (native or advanced), English (advanced), the interview will be conducted in English
- Previous experience with providing technical support is a plus
Benefits
- Competitive salary
- Flexible schedule
- Medical insurance
- Gym discount
- A great opportunity to grow with our company
- A great working environment awarded 'Best Workplaces Spain' for two consecutive years.
- An office with sea views located just 2 minutes from the beach.
- English classes
Responsable: DOCTORALIA INTERNET, S.L.
Finalidad: para gestionar la solicitud de empleo y para poder contactar con los candidatos cuando contemos con un puesto que se adecúen a sus aptitudes.
Legitimación: base legal de interés legítimo.
Destinatarios: el Responsable y otras empresas del grupo DocPlanner, y encargados externos del tratamiento de datos personales sólo para finalidades indicadas.
Derechos: acceso, rectificación y supresión de los datos, así como otros derechos expresados en nuestra política de privacidad.