Support Analyst - Remote within Spain

Support Analyst - Remote within Spain
Mad Collective, Spain

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 28, 2022
Last Date
Aug 28, 2022
Location(s)

Job Description

Mad Collective is a digital entertainment company founded in Rochester (NY) in the early 2000s and with offices in Barcelona since 2007.

We're 180+ people energized about our future and enjoying everything a high-growth company has to offer. We're technologists, marketers, business operators, video producers, and VR experts from over 32 nationalities.

We are looking for a talented and passionate Support Analyst to join our Dating team!

What you will do

  • Provide support to the Dating Development team by responding to questions and investigating issues reported by other teams, escalating them whenever necessary.
  • Maintain, update and generate websites using our admin panels and tools. You don’t need to create them from scratch.
  • Website domains management in AWS.
  • Analyze the processes related to support tasks, in order to:
    • Improve workflows
    • Reduce errors
    • Detect weak/pain points and address them to prevent new issues
    • Automate repetitive jobs when possible
    • Be able to anticipate the needs of all agents involved

Requirements

  • Strong problem-solving skills.
  • Able to organize your own schedule based on priorities and follow through with tasks.
  • Quick learner.
  • Excellent communicator and multitasker.
  • Basic experience using GIT.
  • Basic knowledge of PHP, JavaScript, HTML and CSS.
  • Professional proficiency in English.

Extra points

  • Experience writing basic SQL (MySQL) queries.
  • Experience with Jira, Confluence and Slack.
  • Knowledge of Python or shell scripting

Benefits

  • Competitive compensation package based on experience, skills, and the job market.
  • Private health and dental insurance plan for employees and your children.
  • Subsidized gym memberships and fitness classes.
  • Monthly internet allowance.
  • Working from home setup allowance.
  • Company-sponsored Spanish, Catalan, and English classes.
  • Sponsored training and development.
  • Friday’s Afternoon personal development time.
  • Quarterly company bonus program.
  • Top-notch equipment, Apple or Linux, you choose.
  • Remote policy and flexible working hours.
  • Flexible Bank Holidays. Design your working calendar with a lengthy consecutive vacation day policy.
  • Day off for your birthday.
  • Hybrid remote model office.
  • Flexible working hours.
  • Beautiful new headquarters in the center of Barcelona with multiple workspaces and plenty of lounge space too.
  • Monthly budget to spend on team building activities.

Sounds good? Apply now for this position!

Hiring process

  1. First interview with our Talent Acquisition Specialist. To know about your profile and explain to you about the company and the role.
  2. Second interview with the Hiring Manager and the Tech Lead. To know more about you, review your technical skills and give you more information about the team and the position.
  3. Technical test. You do it when you can, no time constraints.
  4. Third interview with the Tech Lead and one Developer from the team. To review the technical test together and ask you questions about it.
  5. Offer

*Please note: All applications must be submitted in English

Job Specification

Job Rewards and Benefits

Mad Collective

Information Technology and Services - Barcelona, Spain
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