Mad Collective is a digital entertainment company founded in Rochester (NY) in the early 2000s and with offices in Barcelona since 2007.
We're 180+ people energized about our future and enjoying everything a high-growth company has to offer. We're technologists, marketers, business operators, video producers, and VR experts from over 32 nationalities.
We are looking for a talented and passionate Support Analyst to join our Dating team!
What you will do
- Provide support to the Dating Development team by responding to questions and investigating issues reported by other teams, escalating them whenever necessary.
- Maintain, update and generate websites using our admin panels and tools. You don’t need to create them from scratch.
- Website domains management in AWS.
- Analyze the processes related to support tasks, in order to:
- Improve workflows
- Reduce errors
- Detect weak/pain points and address them to prevent new issues
- Automate repetitive jobs when possible
- Be able to anticipate the needs of all agents involved
Requirements
- Strong problem-solving skills.
- Able to organize your own schedule based on priorities and follow through with tasks.
- Quick learner.
- Excellent communicator and multitasker.
- Basic experience using GIT.
- Basic knowledge of PHP, JavaScript, HTML and CSS.
- Professional proficiency in English.
Extra points
- Experience writing basic SQL (MySQL) queries.
- Experience with Jira, Confluence and Slack.
- Knowledge of Python or shell scripting
Benefits
- Competitive compensation package based on experience, skills, and the job market.
- Private health and dental insurance plan for employees and your children.
- Subsidized gym memberships and fitness classes.
- Monthly internet allowance.
- Working from home setup allowance.
- Company-sponsored Spanish, Catalan, and English classes.
- Sponsored training and development.
- Friday’s Afternoon personal development time.
- Quarterly company bonus program.
- Top-notch equipment, Apple or Linux, you choose.
- Remote policy and flexible working hours.
- Flexible Bank Holidays. Design your working calendar with a lengthy consecutive vacation day policy.
- Day off for your birthday.
- Hybrid remote model office.
- Flexible working hours.
- Beautiful new headquarters in the center of Barcelona with multiple workspaces and plenty of lounge space too.
- Monthly budget to spend on team building activities.
Sounds good? Apply now for this position!
Hiring process
- First interview with our Talent Acquisition Specialist. To know about your profile and explain to you about the company and the role.
- Second interview with the Hiring Manager and the Tech Lead. To know more about you, review your technical skills and give you more information about the team and the position.
- Technical test. You do it when you can, no time constraints.
- Third interview with the Tech Lead and one Developer from the team. To review the technical test together and ask you questions about it.
- Offer
*Please note: All applications must be submitted in English