End User Support Engineer L2 (On-Call) - Alicante

End User Support Engineer L2 (On-Call) - Alicante
DeRisk Technologies, Spain

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 28, 2022
Last Date
Aug 28, 2022
Location(s)

Job Description

  • Enterprise IT Infrastructure field support which includes troubleshooting PC hardware, client software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  • Primary skills in desk side support and PC break/fix including basic administration of Windows O/S Windows 7/8/10 and MS/Office.
  • Secondary skills in SCCM, Imaging, VDI, Mobility, email support, and desktop applications
  • Basic knowledge of enterprise LAN and WAN Firewall and Proxy setups and concepts
  • Some usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  • Hands on experience in installing, troubleshooting, and fixing desktops, printers, laptop and other computer peripherals hardware problems.
  • Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
  • Ability to perform smart hand activity under instruction-based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under ‘Smart Hands’ capability supported by Company.
  • Sense of urgency in closing tasks
  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
  • Excellent written and oral communications skills with clients and management. Good people skills. Present technical contents to business members in non-technical language.
  • All onsite engineers shall speak the in country’s local language (English) as their primary language
  • Cultural awareness of people behaviors and needs from different geographies
  • Must have: MCITP certification in Windows 10
  • Should be able to read and speak German Language

Job Specification

Job Rewards and Benefits

DeRisk Technologies

Information Technology and Services - Singapore, Singapore
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