Membership Services Associate - Part Time - Work from Home
ASMALLWORLD, Spain
Job Description
ASMALLWORLD is the world’s leading travel amp; lifestyle community, focusing on experiences: the modern-day definition of luxury.
Centred around the ASMALLWORLD social network, the company operates a digital travel amp; lifestyle ecosystem which enables and inspires members to travel better, experience more and make new connections.
Members of the ASMALLWORLD social network connect through its app and website, where they can meet other members, engage in online discussions, receive travel and lifestyle inspiration, and enjoy a wealth of travel privileges.
Members also meet in person at over 1’000 global ASMALLWORLD events every year, ranging from casual get-togethers in major cities around the world to larger flagship weekend experiences hosted in iconic destinations such as Saint-Tropez and Gstaad.
The company also offers a full array of travel services through its subsidiary ASW Travel AG or The World's Finest Clubs AG.
ASW seeks a part time Membership Services Associate, working remotely and on a consultant contract to manage a diverse, international community and provide personalized, top quality customer service to current and prospective members.
Main Responsibilities
- Reply to support request emails efficiently, in a courteous and friendly manner
- Attempt to reproduce technical or user issues in order to be able to provide the best solution
- Work with proactively within a team dispersed around the world: maintain constant communication so colleagues are on the same page
- Monitor member-added content to ensure curated, quality content without attacks, inflammatory remarks or trolling
- Oversee member behavior: we expect real world etiquette to be observed
- Go the extra mile to help members where possible
Requirements
The ideal candidate comes with
- BSc or BA degree in the field of Communication/Marketing/Business Administration or a related field
- Professional manner and ability to use sound business judgment
- Excellent written communication and time management skills
- Native or near-native knowledge of English (spoken and written); German or any other language will be an advantage
- Strong client-facing skills
- Ideally with proven working experience (or strong interest) in the field of membership/customer service
- Ability to work independently
- Ability to identify and use resources to improve overall operations
- Willingness and openness for self-development
- Familiarity with all current social media and online marketing
- Comfortable level navigating websites and smartphone apps
- Strong sense of empathy and ability to put oneself in the member’s shoes
- Ethical responsibility with regards to private data
- Ability and willingness to occasionally work after hours/on the weekends if needed
Benefits
What we offer
- Free membership of ASMALLWORLD and all its benefits
- Comfort of working from home
- Flexible hours when needed
- Dynamic small company where you can move the needle and have an impact
- Entrepreneurial company and non-hierarchical mind-set
- International and fun group of colleagues
Are you interested? We are looking forward to hearing from you! Please send us your application, including your CV, cover letter, earliest date you can start and your salary expectation.
Please note that only full application packages will be considered.