Sales Operations Manager
Wallapop, Spain
Job Description
Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us.
Wallapop operates in Spain and Italy, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale amp; trust of classifieds with the marketplace’s convenience amp; reach. Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology.
Backed by top investors such as Accel, Insight Partners amp; Naver Corp we bring our total valuation to 690 million EUR and are embarking on our international journey with the aim to become the world’s best unique goods trading platform.
The Challenge
Wallapop is looking for an experienced Sales Operations Manager to join its growing Revenue Operations team. Reporting to the Head of Revenue Operations, as a Sales Operations Manager you will be responsible for increasing sales productivity through the creation and implementation of analytical and long-term sales solutions that meet client acquisition and retention goals. In this role you will work closely with Professional selling business stakeholders - including Sales, Customer Service, Business, Analytics and Tools among others - to help accelerate the growth of our SMB amp; Corporate customers across the different verticals by improving the operational excellence of our Sales teams. This role will work closely with the other teams in our Barcelona headquarters.
As an ideal candidate, you are a data-driven decision maker, who has deep level knowledge of sales operations amp; excellence, and a great ability to cultivate partnerships and collaborate with cross-functional teams. In addition, you are passionate about making impact on business, solution-oriented and take Wallapop's professional business to the next level.
What you will do
- Supervise operational performance of Go-To-Market teams across the commercial customer funnel to predictably generate revenue and identify challenges amp; opportunities
- Develop and professionalize the commercial operating model by analysing, defining and driving commercial process improvements to increase the operational efficiency and deliver the best service to customers
- Be a key partner of Sales amp; Customer Service teams and advise them proactively with operational insights and ad hoc analysis in order to achieve the targets
- Empower Sales amp; Customer Service leads with reporting to help them understand teammates performance amp; execute accordingly
- Build and maintain the Operations analytics infrastructure, dashboards and metrics required while partnering with Tools to coordinate CRM, ERP amp; databases development in terms of data quality amp; accuracy
- Participate with Insights amp; business stakeholders in budgeting, goal setting and other planning/forecasting activities
What we're looking for:
- Bachelor or Master's degree in a business or engineering related field
- Extensive experience in Sales Operations or similar
- Proven track record working on sales excellence improvement
- Strong analytical experience with Excel. Experience working with SQL is a plus
- Excited to work in a constantly changing environment, and willingness to build solutions from the scratch
- Ability to build effective relationships with cross-functional partners
- Fluent in both Spanish and English
Even better if you have:
- Knowledge in marketplace, classifieds and/or digital solutions
- Experience working with Salesforce CRM
- Sales Operations experience in SMB segments
- Experience in a start- or scale-up company
Do note that all our jobs are Barcelona based. We work in a mostly remote capacity offering great flexibility to our employees, but we believe in the power of getting together regularly in our office. As a first iteration, we expect a 4+ day/month office attendance for which the specifics are decided on a team level.
Wallapop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees as we want Wallapop to be a place for everyone.
We sponsor visa processes for international candidates when applicable and provide legal amp; admin support along the process combined with a competitive relocation package.
Additionally to the opportunity to contribute to an agile product set up and work together towards achieving our meaningful mission, we offer the following Perks amp; Benefits:
- An internat