Client Success Consultant
Abi Global Health, Spain

An opportunity for you to join a dynamic, fast-growing startup which is transforming the way people access healthcare around the world.

You’ve already proven yourself in management consulting, strategic consulting or technology consulting, and now you’re looking for a higher impact role where you can lead projects from start to finish and build deeper, longer term client relationships.

As a Client Success Consultant, you will be responsible for aligning our digital health solutions with client priorities to maximise impact.

We encourage applications from those with traditionally marginalised gender, racial, caste, linguistic, ethnic, religious, class or sexual identities.

Objectives

You will establish and develop relationships with our clients, working closely with them to understand their business objectives and strategies. You will develop a deep understanding of our portfolio of digital health services, including the diversity of ways these services can be integrated with our client’s offerings. You will advise our clients, develop plans and lead the implementation to maximise the impact of our service on our clients’ strategic objectives. You will work closely with your Business Development colleagues to optimise commercial opportunities for successful outcomes and build new processes into our model, with growth and scalability in mind.

Tasks

• Facilitate discussions with clients to understand their needs and recommend solutions
• Develop and lead project plans around new client onboarding and service extensions or enhancements to existing clients
• Initiate and lead regular client performance reviews and develop and execute improvement plans
• Build strong relationships with client stakeholders at all levels
• Work closely with your Business Development colleagues to expand commercial relationships
• Track and analyse key performance indicators and intervene as necessary to improve performance
• Work closely with your Technical and Medical colleagues to drive service improvements and enhancements and develop custom client solutions
• Work closely with your Marketing colleagues to develop and deliver communications solutions to help our clients drive the successful deployment to end users.
• Contribute to overall Client Success strategy, including documentation and process improvements.

Requirements

You are available for a full time role based in Dublin or Barcelona.

Your Attributes

• You are very analytical.
• You love to uncover hidden information and make sense of it.
• You can absorb new information rapidly.
• You are curious by nature and you apply that curiority in your job.
• You believe that not knowing how to do something is not necessarily a stopper, you believe that you can always learn and grow.
• You can work on your own and enjoy spending time analyzing information and building reports.
• You like to travel and prefer to work in an international environment.
• The startup world appeals to you as a professional choice.

Your Skills

• You have experience leading high pressure projects in collaboration with multi-disciplinary teams.
• You have a strong general understanding of technology and ample experience managing tech projects.
• You have an excellent understanding of the insurance and healthcare industries.
• You have excellent communication skills, spoken and written.
• You are able to build strong relationships quickly.
• You have strong personal organisation and time management.
• You are an expert user of PowerPoint/Keynote/Slides; Word/Docs; Excel/Sheets.
• You speak and write English at a professional level.
• You speak and write fluently one or more of the following languages: German, French, Mandarin Chinese.

Benefits

• 40,000 - 50,000 gross annual salary
• Coursera online training from top universities
• Travel insurance, covering business and personal travel
• Netflix account

What Else?

• You will work remotely and/or from a beautiful office located in the heart of Barcelona with a full kitchen, large terrace, showers, bike storage and freshly-ground coffee.
• You will work in a dynamic, international environment with colleagues, clients and partners from around the world.
• You will have the opportunity to develop your skills and your career quickly and to establish yourself in a fast-growing company with global ambitions.
• You will be able to offer your friends and family free access to the Abi medical micro-consultation service, and use it yourself.

We look forward to learning more about you!

Job Rewards and Benefits