Junior Digital Account Manager
Factorial, Spain
Job Description
Hello!
At Factorial we're looking for a Jr Digital Account Manager to help us take the company to the next level.
We want to develop the extremely talented people in our team, scale the company culture and evangelize our views on how Human Resources can make a difference for organizations all over the world.
About us
Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 18M in funding with top international venture capital firms (CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin
Our Mission
To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +200 people in its headquarters in the sunny Barcelona.
Our values
We are looking for a Digital Account Manager to act as the first point of contact with existing customers, answer their queries, give response to their requests and looking for sales opportunities. You will manage a wide portfolio of companies, having to fulfil all the reactive issues and also design and planning proactive actions to reach our two main goals: increase customer retention, satisfaction and creating upsell opportunities.
This is a newly created position, so, it is important to be a proactive person, with the capacity to think out of the box in an environment where all ideas are listened and taken in account.
Requirements
• You are analytical, organized, multitasker and comfortable in an environment that constantly changes.
• You have a digital profile: you enjoy and adapt easily to new tech tools.
• You are a creative person, with some knowledge/interest in marketing and graphic design fields.
• You can easily hold a business conversation in Spanish, English and French.
• You are familiar with the B2B SaaS environment.
• You are curious and you love to learn new things, no matter the topic it is.
• You are a good communicator and you empathize quickly with people.
• You are proactive and you like to put forward new ideas.
• Good decision maker.
• University education.
• You have previous experience in a customer experience team.
What will I be doing?
• Build strong client relationships, through regular communication using different channels.
• Gather information on assigned clients to do actions to understand their requirements to work on a sales plan.
• Provide after-sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries.
• Report on the status of accounts.
• Suggest company products/services that maximize client satisfaction.
• Promote new products/services to existing customers planning the best actions to do it.
• You will need to get involved in all kinds of problems that your clients have; your mission will be to find a solution to each one of them.
• You will work hand in hand with different teams - especially with the sales, product, and development team - you will be their main contact person, so the feedback you can provide them will be super valuable.
• Even though the main channel of communication is via e-mail and phone call, you will also hold meetings through video link with your clients to generate engagement and show them product particularities that fit their use cases.
What's next after I apply?
Benefits
Perks of being part of our team
- High growth, multicultural and friendly environment
- No/Flexible schedules!
- AXA private health insurance
- Free physiotherapy in the office once a week!
- Healthy life with Andjoy (Gyms, pools, outdoor classes)
- Save expenses with Cobee
- Language classes with Yolk Academy amp; Factorial Language exchange
- Get the most out of your salary with Devengo
- Breakfast in the office and organic fruit
- Syra discounts
- Free caffeine and theine
- Pet Friendly
Diversity is part of us, we have more than 25 countries in our teams and we promote an inclusive environment for all employees and candidates, come join the team!
Want to know more about us?