Customer Service Technical Support Trainer - French market - Temporary
Teleperformance Spain, Spain

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Jul 9, 2021
Last Date
Aug 9, 2021
Location(s)

Job Description

We're looking for a dynamic individual, with a passion for training and supporting others to improve and expand their knowledge.

Candidates should possess strong organizational skills, business acumen and be able to deliver in a fast-paced, multilingual environment.

The trainer/supporter will be responsible for planning, managing and delivering customer and technical product training in a Technical and Customer Support Operation. At the same time, supporting the rest of the campaign with different tasks to set them up for success.

Responsibilities

  • To align with Ops management, Training Manager and trainers to plan, develop and deliver onboarding and ongoing training programs based on needs analysis and the business goals of the operations.
  • To align with management teams on a weekly basis to review the training plan progress, to collect feedback, insights from Quality Audit and needs and set up development plans for teams and individuals.
  • To ensure training are clearly defined, documented and delivered for each role within the operation.
  • To choose appropriate training methods per case and prepare education material,ensuring their compliance with TP and client standards and guidelines.
  • To implement internal and external best practices into the training which lead to improved sales performance and profit.
  • To track training attendance and feedback
  • To measure training results, analyse their impact on the ops performance and prepare reports to be shared with the management
  • To complete training needs analysis on a scheduled basis
  • To be proactive in creating processes and improving/streamline the existing ones
  • Support the operation in different tasks when required

Requirements

  • Native level of French
  • Ability to speak and write English fluently and idiomatically.
  • BA/BS degree or equivalent practical experience.
  • Experience in Customer Support Operations
  • Strong interest in delivering training in a classroom setting.
  • Critical-thinker and problem-solver
  • Strong influencer that can act on management level and influence internal stakeholders that can drive change at the string pace needed
  • Strong interpersonal, communication and public speaking skills
  • Good time management and multitasking skills
  • Desirable experience in training
  • Desirable project management skills.

Benefits

  • Full-time contract (39 hours/week), from Monday to Saturday (from 08.00 to 17.00)
  • Competitive salary above the market average: 22.000 gross/year + up to 2.000 gross/year in performance-based bonus.
  • Referral Program: Bring a Friend and get a Referral fee (600 - 1.000 depending on the language/project)
  • Train the trainer period
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development

Job Specification

Job Rewards and Benefits

Teleperformance Spain

Information Technology and Services - Madrid, Spain
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