Technical Support Agent - Dutch / German

Technical Support Agent - Dutch / German
NewCo Communications, Spain

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Jun 14, 2021
Last Date
Jul 14, 2021
Location(s)

Job Description

Do you have a technical background / interest? Are you fluent in French, Dutch or German (+ English) and would you like to work in the e- payments industry, providing B2B technical support in your native language? Then this is your chance. Our client is the European leader in the payments industry, and we are looking for enthusiasts to strengthen the Benelux Tech Support team in sunny Barcelona!

As a Technical Support Agent, your responsibilities include:

- Handling first line inbound technical support requests by phone, e-mail and tickets (B2B)

- Assisting new customers (merchants) with technical set-up of their account

- Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations)

- Ensuring continuity of the merchant business by responding quickly and correctly

- Providing additional product information

- Maintaining a strong customer relationship


Requirements

- Strong technical skills

- Analytical mindset

- Strong communicator (both verbally and written)

- Service minded and able to handle conflicts in a constructive manner

- Team player

- Solution-oriented approach without losing eye for detail

- Ability to solve things independently and take ownership of your work

- Motivation to contribute to our customer satisfaction and business success


What you also need:

• Excellent level of English (written and spoken)

• Native level of French, Dutch or German (written and spoken)

• 1-2 years of work experience in technical support / customer service in a technical environment

• Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.

• Flexibility with regards to working hours (including evening and weekend shifts)

• A technical degree and experience in e-payments / e-commerce / a financial institution are a plus


Benefits

• Competitive salary?with paid training

• Tax-free benefits including food, transport, insurance amp; childcare

• Free fruit amp; water at the office

• Free Spanish language classes

• Easily accessible office in Barcelona (Poblenou?area)

• A fun, friendly and people-focused work environment?with an open atmosphere

• Growth opportunities

Job Specification

Job Rewards and Benefits

NewCo Communications

Information Technology and Services - Barcelona, Spain
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