Are you interested in languages, education and technology, and want to work in one of the world's best EdTech startups? Then join us and be part of an ambitious and talented team that revolutionises how we learn languages.
About us
Busuu is the world's largest language learning community with over 100 million users in 190 countries, growing at up to 30,000 new users per day. We make learning a language easy by combining AI-powered courses with instant feedback from our global community of language learners and live tutoring from qualified teachers across the world.
If you are passionate about languages, want to work with smart, creative, energetic people and possess the initiative, confidence and good judgement to make independent decisions every day - then you are probably the perfect addition for our growing team.
What does a Director of Teacher Operations do at Busuu?
You’ll work on building and scaling the new teacher operations part of our business, helping to provide best-in-class language tutoring to over 100 million learners around the world. On a day-to-day basis, your responsibilities are likely to include:
- Working with our Product, Education and People teams to build efficient processes for hiring, onboarding, training and retaining qualified teachers in multiple languages
- Developing the strategic vision and future capabilities for live tutoring at Busuu.
- Managing contracts, payments, incentives and other operational aspects relating to our global teacher team
- Line managing and supporting the professional development of our existing team of teacher operations managers
- Overseeing our teacher training programme and all aspects of teacher management
- Working with the Customer Satisfaction team to help build and maintain an excellent end-to-end experience for our students and teachers.
What we’re looking for in a Director of Teacher Operations
Required:
- Previous experience of scaling an online tutoring faculty as part of a language teaching company
- 5+ years of experience leading teams involved in language teacher operations and language teacher training
- Deep understanding of contractual and operational matters relating to the hiring of global freelance teams of tutors
- Fluent in both English and Spanish
- You must live within commuting distance of London or Madrid (although the role will be remote at first)
- Extremely detail-oriented, whilst being able to zoom out and see the big picture
- Highly confident using Excel/Google sheets to build financial and operational models
- Strong communication skills: ability to be clear, diplomatic and concise
- Able to advocate for the rights and needs of tutors while maintaining a strong focus on business and commercial needs
Nice to have:
- Master’s-level qualification in a relevant subject, including Education, Language Teaching or People Management
- DELTA or equivalent
- 3+ years’ language teaching experience in a variety of contexts, including Business
- Additional languages are a plus
We are constantly reviewing government guidelines and adapting accordingly to accommodate the physical and mental wellbeing of our employees. In the current global climate, some of our team events are virtual and some of our benefits have been amended.
In return we will ensure that you have:
- Working from office is available as an option while following strict social distancing
- Private health insurance
- Company team events, virtual socials, and other activities
- Training budget, so you can learn more in your field, attend conferences and events that you find interesting
- Perkbox subscription with a lot of great benefits
- Weekly virtual yoga
- Pension contributions
- Flexible working hours
- Enhanced maternity and paternity leave
- Well-equipped offices with free breakfast, plenty of snacks, fresh fruit and free dinner of your choice if you need to stay late
What happens next?
We aim to have a simple and speedy hiring process and we want to make sure that we are right for you as much as the other way around. The hiring process for this role has the following 4 steps:
- CV application review - We will review it as quickly as possible and update you on the next steps
- Let’s chat - Quick chat with a member of our team about your experience and the role
- Test - You will be asked to complete a 90-minute home test which will include a spreadsheet exercise
- Meet the team - 1.5 hour meeting with the wider team
- Executive interview - 1h i