Administrative Support - Paralegal (German Speaker)
Ryanair, Spain
Job Description
Ryanair Holdings plc, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air amp; Ryanair DAC. Carrying over 154 m guests p.a. on more than 2,400 daily flights from 82 bases, the group connects over 200 destinations in 40 countries on a fleet of over 475 aircraft, with a further 210 Boeing 737’s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. by FY24. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 34-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO emissions by up to 50% compared to the other Big 4 EU major airlines.
We are inviting applications for the position of Paralegal Agent. The purpose of this position is to assist in the smooth running of the Ryanair operation. The successful candidate will be hard working, energetic, self-motivated with a natural ability in problem solving.
Ryanair Labs Madrid is one of the technological hubs of Ryanair, located in the heart of Madrid.
The role
At Ryanair, our significant growth has led to more support and advice being sought from our Customer Service Legal team.
We are currently recruiting for an enthusiastic claims Paralegal to support the management, coordination and processing of consumer legal claims as a result of disruption in the Italian jurisdiction.
What are we offering?
This is a great opportunity to be part of a busy Customer Service Legal function at Europe’s number one airline, be involved in strategic decisions making, where you will gain significant exposure to both internal and external senior stakeholders and a real breadth of legal experience in a multicultural environment.
The position will be based at our office in central Madrid.
Requirements
Skills/Experience:
- Fluency in English, written and spoken.
- Excellent organizational, written and verbal communication skills.
- Ability to interpret and appropriately action Court and other legal correspondence.
- Detail orientated; ability to complete large volumes of work quickly.
- Willingness to work independently and as part of a team.
- Good knowledge of Microsoft Office suite.
- Fluency in German and/or Italian.
Desired Skills/Experience:
- Legal or other tertiary qualification
- Experience working in a legal environment
Tasks:
- Supporting the Paralegal team in resolving legal claims and processing payments
- Reviewing and responding to legal correspondence in line with the Customer Service Department’s service levels and procedures
- Liaising with Lawyers, Courts and Legal Bodies on a regular basis
- Filing pleadings with Court Clerk
- Investigating facts and compiling evidence from internal and external sources
- Assisting with the preparation of submissions and defiance materials
- Gathering and analyzing case law, decisions, legal articles, codes, documents and other data
- Complying with strict deadlines in a dynamic environment
- Reporting and communicating to management any issues that arise, along with solutions as to how to overcome them
- Maintaining records, databases and systems
- Occasional ad hoc duties will be required to support the broader CS team
- This role is Madrid-based so as to support the team on-site
Benefits
Working in Ryanair Labs Madrid is an opportunity to join our digital development team at an exciting time with an ambitious road map to become digital leaders and pioneers.
Benefits:
- Permanent contract
- Staff travel benefits from day one!
- Office in the beautiful City Centre
- Amazing atmosphere, Game Room
- Referral bonus system
We will be delighted to invite selected candidates to our recruitment process.
We can't wait to see your application!