Senior Account Manager / Account Director
Jellyfish Group Ltd, Spain
Job Description
Jellyfish, delivers digital marketing solutions across the world for a host of impressive brands from their offices in the US, Europe, Asia and South Africa. Jellyfish's award-winning combination of technology and talent help it to deliver paid media, UX, SEO, social media, analytics, optimization, creative and development solutions.
You will have responsibility for a portfolio of Jellyfish clients, delivering campaigns across a range of agency disciplines. You will be the primary agency contact, tasked with overseeing campaign output and liaising with your clients on a regular basis. You will facilitate internal coordination of cross-channel activity to drive revenue growth for both the agency and the client.
Responsibilities
- Spot checking and analyzing a portfolio of campaigns as to provide guidance and recommendations to the Account Management Team to hit and exceed client expectations and KPIs
- Working closely with the Account Directors to implement and facilitate strategic opportunities that have been identified for client campaigns (new and existing clients)
- Nurturing positive, collaborative working relationships with clients, colleagues and third party suppliers
- Acting as the custodian of client records, information and instructions - held in accordance with Jellyfish company policy
- Taking ownership of client needs/requests and facilitates their completion
- Managing and monitoring the production and presentation of client facing reports, studies and presentations to Jellyfish brand standards
- Attending and facilitating key account meetings
- Achieving continuous improvement by pro-actively assessing Jellyfish's working relationships, practices and methods
- Maintaining an in depth understanding of Jellyfish's marketplace, with a particular emphasis on all new and emerging initiatives
Requirements
- 4+ years of experience in digital marketing account management; with previous accountability for annual billings in excess of $2M
- In-depth knowledge of the technologies and processes involved in running online marketing campaigns
- Experience working in cross functional teams
- Ability to work across multiple accounts and projects
- Strong verbal and written communication skills
- Strong interpersonal skills, particularly influencing and listening skills.
- Strong customer telephone and face to face skills
- Confident and articulate presenter
- Proven ability to proficiently chair meetings.
- Advanced knowledge of Microsoft Excel and PowerPoint
- Ability to multi task with a high level of attention to detail
- A valued team member, who upholds Jellyfish's values and professional integrity at all times
- Direct, is comfortable in giving and receiving constructive feedback
Benefits
- An ultra stimulating work environment in contact with high-level customers
- Possibilities of multiple evolutions, on different positions and internationally
- Competitive salary, based on experience (Fix Salary, Bonus and Anniversary Increase)
- A complete range of training courses and projects to enable you to be a driving force in your professional development and to perfect your expertise all along your journey within Jellyfish
- 22 holiday days, all national bank holidays - plus 24, 31 and San Publicito
- Flexible working hours and flexible Remote Policy