German Customer Support Specialist - Google Ads Products
Teleperformance Spain, Spain

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
May 7, 2021
Last Date
Jun 7, 2021
Location(s)

Job Description

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a group of highly-skilled professionals whose focus is on engaging and obtaining high potential advertisers, and subsequently persuading them to incorporate a range of marketing products into their current Marketing strategies.

Your responsibilities:

  • Verification Operations: Process licence, insurance, and business registrations submissions to confirm alignment with the service’s quality guidelines for new reviews and recertifications
  • Reactive Support: Provide reactive phone and/or email support for live advertisers
  • Product Operations: Examine reviews to confirm compliance with guidelines and publish or deny; evaluate escalated photo submissions where language specific support is required; process Google Guarantee claims per qualification guidelines
  • Quality Monitoring and Improvement Operations: Review live provider quality results and work with partners to improve performance
  • Provider Support and Retention: Collaborate with providers to improve leads results and at-risk and provider churn reporting to evaluate and support retention operations
  • Properly prepare and set expectations with businesses about the onboarding and go-live process
  • Develop a deep understanding of the onboarding requirements/processes for our product across different regions
  • Work closely with businesses to collect and submit information required to complete our onboarding process
  • Accurately advise and support businesses on each verification requirement as they work to complete the onboarding process
  • Support ad-hoc operations work as needed
  • Work in a fast-changing, fast-paced workplace

Requirements

  • Native Level of German
  • Ability to speak and write English fluently
  • Experience in a fast-paced, scaled operations environments
  • Experience working in a call center environment
  • Experience working in a customer-facing role
  • Extremely high attention to detail and strong organizational skills
  • Structured communicator, both written and spoken
  • Ability to produce high-quality work under strict deadlines
  • Proficient in Google Docs and Sheets and/or Microsoft Word and Excel
  • Ability to work independently and complete day-to-day tasks with minimal supervision

Nice to have:

  • Bachelor's degree in Business
  • 2+ years of experience in similar fields: working with legal teams, trust amp; safety, vetting or similar
  • Experience working with local legislation or government entities
  • Familiarity with home services, such as plumbing, locksmiths, electrical etc.


Due to covid-19 situation our employees are working from home in Barcelona and also in other locations in Spain, but we can’t wait to see you in our amazing offices when we come back to normal. (Office location surrounded by the sea, World Trade Center, Barcelona, Spain).

Benefits

  • Full-time position (39 hours/week)
  • Competitive Salary
  • Relocation package including:
    • Flight ticket
    • Taxi to the airport
    • Taxi from the airport in Spain to your new accommodation
    • PCR test cost compensation
    • Accommodation: Nice individual studio in a residence with Gym, swimming pool, cafeteria.
    • Support with a private Health Insurance
  • Intense specific sales training.
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Continuous training and certifications within Google products
  • Bi-weekly, monthly or quarterly contests
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
  • Office location surrounded by the sea (World Trade Center, Barcelona, Spain)

Job Specification

Job Rewards and Benefits

Teleperformance Spain

Information Technology and Services - Madrid, Spain
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