Customer Success Representative w/Languages
Lodgify, Spain
Job Description
We're on the lookout for a talented multilingual Customer Success Representatives to join the Lodgify team!
As a Customer Success Representative, it is all about helping people. You will become an expert (we call ourselves gurus) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will help them by quickly responding to customers support requests, troubleshooting and guiding them on how to make the most of Lodgify.
What you'll be doing:
- Provide information and advice users on appropriate action to solve issues
- Respond to incoming requests for assistance via email or telephone
- Ensure nothing but excellent service and a high level of customer satisfaction
- Simplify complex tasks to ensure the customers understanding
- Maintain client relationships through product support over the phone or chat
- Troubleshoot technical issues
- Report customers feedback/issues to relevant departments amp; Follow up
Requirements
- Outstanding verbal and written communication skills in English, Spanish and/or Italian other languages are considered to be a plus
- Easily connecting with people and understanding their issues
- Passion for creating the best customer experience ever
- Organized and able to handle multiple inquiries
- Positive attitude and sense of responsibility
- Good communication and problem-solving skills
- Familiar with cloud-based applications and internet expert
- Love taking ownership of side projects
Benefits
- Indefinite contract
- Meal vouchers
- Private Health Insurance
- 25 days of vacation
- Be part of an international team of over 26 different nationalities
We are proud to have an international team that acknowledges a variety of backgrounds, perspectives and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees.
All applications, including CV amp; cover letter, must be submitted in English. Applications in any other language will not be considered.