Connectivity Support Specialist w/French
Lodgify, Spain
Job Description
We are looking for a talented Connectivity Specialist to join our team.
As a specialist in OTAs' connection you will need to assist the customers to connect Lodgify with the main reservation platforms integrated with Lodgify. You will need to learn how each connection's type works, know their features inside amp; out, becoming a connections expert. You will use that expertise to advise our customers how to successfully connect Lodgify with the other OTAs, allowing them to save time and money using our integrations.
Moreover, in case of connection's issues, you will take initiative in finding the root cause and solve it whenever possible, by investigating the problem while assisting the customers. You will also be in charge in collecting / escalating customers feedback to relevant departments. You may also help the support team with support requests.
What you will be doing:
- Provide information and advice users on our connection’s types
- Proactively connect with clients to troubleshoot technical issues
- Take appropriate action and provide guidance as needed to solve issues
- Respond to incoming requests for assistance via email or phone
- Ensure nothing but excellent service and a high level of customer satisfaction
- Maintain client relationships through product support over the phone, chat, email and screen sharing
- Report customers feedback/issues to relevant departments amp; follow up
Requirements
- Excellent English and French both written and spoken (Having any other languages aside these would be a great advantage).
- Knowledge about the main OTA's, such as Airbnb, Booking.com, Homeaway/VRBO, Expedia, etc.
- Patience, strong attention to detail and logical thinking
- Superb organization skills and able to handle multiple inquiries
- Strong customer service skills with the ability to actively and effectively engage customers via phone/email and understanding their issues
- Positive attitude and sense of responsibilities
- Ability to deal with difficult situations with tact and proper judgment under pressure
- Ownership amp; follow up
- Love for technology
Benefits
- Indefinite contract
- Meal vouchers
- Private Health Insurance
- 25 days of vacations
- Free Spanish classes
- Be part of an international team of over 26 different nationalities
- Team events
- Opportunities to learn amp; grow
- Nice office space in a central location
- Fresh fruits, coffee and beverages and other breakfast food
We are proud to have an international team that acknowledges a variety of backgrounds, perspectives and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees.
All applications, including CV amp; cover letter, must be submitted in English. Applications in any other language will not be considered.