Junior Account Manager - Billing Department
TeamCMP, Spain
Job Description
TeamCMP is a digital entertainment company founded in Rochester (NY) in the early 2000’s and with offices in Barcelona since 2007.
We're 170+ people energized about our future and enjoying everything a high-growth company has to offer. We're technologists, marketers, business operators, video producers and VR experts from over 33 nationalities
At TeamCMP we are passionate about innovation! We take a cutting-edge approach to development by utilizing the latest technologies and experimenting with all the new gadgets
Big volumes = big challenges
We field more than 250 million HTTP sessions per-day from our collection of some of the world's most well trafficked sites and our B2C products lead in their respective markets. We are committed to amplifying our presence and accelerating growth through our passionate, entrepreneurial and innovative workforce.
Responsibilities
- Prepare merchant account applications assigned by the Billing Director and process them according to the established internal procedures.
- Monitor the completeness and correctness of the due diligence and website data in accordance with the internal procedures and compliance requirements of the credit card regulations.
- Presents the business model and supporting documents for external partners’ review and coordinates the merchant account application approval process between the different parties involved- internal and external communication.
- Prepare and send merchant account contracts and supporting forms for execution to approved partners and customers.
- Monitor and coordinate the implementation of the required rules and regulations applicable for credit card processing.
- Provide merchant account reporting, instruction and operation support.
- Lead and assist the integration and communication with external service providers (ISOs, payment gateways).
- Monitor, coordinate and improve QA of payment solutions and flows.
- Proactively monitors and works with the Technical Team to resolve payment issues.
- Observe business etiquette in dialogue (via phone, Skype and email) with potential and existing customers and partners of the company.
- Builds and maintains accurate, complete and adequate knowledge of the services offered by the company.
- Perform additional tasks set by the Billing Director.
Requirements
- Excellent communication skills in English.
- Fluency in written and spoken business English.
- Excellent level of computer skills.
- Good Analytical and problem solving skills.
- Willing to innovate, learn and share knowledge.
Key Behavior Skills
- Initiative.
- Detail oriented.
- Customer Focused.
- Precise Time Management.
- Decision Making and Planning.
- Excellent Communication Skills.
- Teamwork.
- Achievement Focus.
Benefits
- Private Health and Dental Insurance plan for employees.
- Subsidized gym memberships and fitness classes.
- Monthly internet allowance.
- Working from home setup allowance.
- Company sponsored Spanish, Catalan and English classes.
- Sponsored training and development.
- Quarterly company bonus programme.
- Top notch Apple equipment.
- Remote policy and flexible working hours.
- Flexible Bank Holidays. Design your own working calendar with a lengthy consecutive vacation day policy.
- Day off for your birthday.
- Hybrid remote model office.
*Please note: All applications must be submitted in English