MotorK is the leading sales and marketing technology company in Europe, specialized in the automotive sector. At MotorK our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.
We are looking for a Senior Customer Support Specialist to assist our customers with technical problems when using our products and services.
The esponsibilities include resolving customer requests, recommending solutions and guiding product users through features and functionalities.
She/he is the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
To be successful in this role, you should be customer oriented and a proactive worker.
Primary responsibilities:
- Responding to customer requests in a timely and accurate way, via email, chat and internal tools
- Identifying customer needs and helping customers use our products, in accordance to our guidelines
- Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, .)
- Follow up with customers to ensure their technical issues are resolved
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Responding to customer requests in a timely and accurate way, via email, chat and internal tools
- Identifying customer needs and helping customers use our products, in accordance to our guidelines
- Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, .)
- Follow up with customers to ensure their technical issues are resolved
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Share feature requests and effective workarounds with team members
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements
- At least 6 years of experience as a Customer Support
- Experience in using remote support tools
- Experience in IT / SaaS / Digital Products
- Knowledge of Web Marketing Tools
- Excellent communication and problem-solving skills
- Ability to stay calm when customers are stressed or upset
- Multi-tasking abilities
- Patience when handling tough cases
- Fluent in English
- Experience with CMS and CRM
- Knowledge of WordPress is a plus
- Knowledge of HTML and web standards is a plus
- Familiarity with automotive industry is a plus
Benefits
- International work environment
- Career opportunities