Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is currently looking for Italian Customer Service Representatives!
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Responsibilities
- Provide frontline service to customers and route their calls to the appropriate department
- Provide a friendly and efficient service in answering customer queries
- Ensure agreed KPIs are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products
Requirements
- Native level of Italian
- Ability to speak and write English fluently
- Minimum of 6 Months customer services experience, preferably in a similar industry
- Excellent customer focus and the ability to work to tight deadlines
- IT literate - Previous Salesforce.com knowledge an advantage
- Excellent time management amp; telephone etiquette
- Highly professional written and verbal communication skills
- Proactive can work with minimal supervision
Benefits
- Full-time contract, 39 hours/week
- Competitive Salary
- 4 weeks of initial training
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- International business casual environment
- Long Term Contract
- Competitive Benefits package!