Customer Success Manager - French Speaker
Kantox, Spain
Job Description
We are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.
We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be looking into starting their Customer Success career with us, but they'll have to have knowledge in finance and previous experience in client facing roles.
You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with Kantox and providing an amazing customer experience.
Liaising with senior stakeholders such as CFOs, you will develop a deep understanding of our international corporate clients’ business, lead quarterly account reviews and own KPIs like product usage, contract renewals and customer satisfaction.
In addition, you support them with day to day queries about their hedging programmes and take proactive ownership to optimise their usage of our solution, often working with colleagues from different departments within Kantox.
About the team
You will be working with an international, very dynamic and young team made of 6 people. We are a group of people with an international mindset - curious, explorative and open-minded. We enjoy leaving out of our comfort-zone to reach new heights and push each other to bring out the best in ourselves. If you like a growth opportunity in a dynamic environment and look forward to challenging yourself, keep reading...
Meet the team
- Marius Guyon - Senior Customer Success Team Manager
- Cecilia Dagradi - Customer Success Team Manager
- Sebastian Kreitmair - Senior Customer Success Manager
- Joaquim Tora - Senior Customer Success Manager
- Maria Paschalias - Customer Success Manager
- Luka Jaksic - Customer Success Manager
- Alexandra Jardin - Senior Customer Success Manager
- Lucía González - Customer Success Manager
- Mireia Vera Lucas - Customer Success Manager
Your mission within Kantox
- Review your clients’ hedging programmes and run Quarterly Business Reviews to ensure their objectives are met and they receive maximum value from our solutions
- Manage critical customer situations both Kantox internally and with the client
- Develop your assigned accounts and increase the usage of our solutions by identifying upsell opportunities
- Be the voice of the customer in Kantox, requesting feedback and ensuring it is addressed and actioned internally
- Support your clients in an effective, efficient and friendly way with some specific support topics on a day to day basis (about 10% of the role)
Requirements
Who you are
- More than 1 years of experience in serving corporate customers in, for example, a Customer Success, Sales, or demanding Customer Service role
- Educational background in Finance, Economics or Business Administration.
- Experience working in a treasury function as well as some exposure to ERP/TMS software would be a plus.
- Strong communication skills, with a native / bilingual level of English and French
- Strong analytical skills and ability to work effectively across teams
- Excellent client facing skills, experienced in building relationships and managing stakeholders
- Great organisational skills with ability to work autonomously
- A problem solving attitude and resilience under pressure
- Excited about learning new skills and developing your career in Customer Success
Benefits
What we offer
- Competitive salary
- Sponsored learning budget
- Free private health insurance
- Free Spanish, English and French lessons
- Relocation package if needed
- 26 days of annual vacations
- Gym discounts and free sports activities
- Ticket Restaurant with monthly credit and regular cross-team lunches
- Daily fresh fruit and a beautiful office with 360-degree views of Barcelona
Our culture
- An environment of innovation, accountability, and constructive feedback
- A diverse and multicultural team of over 40 different nationalities
- Grow your role and build your career with our learning and development opportunities
- A collaborative and inclusive culture of sharing and teamwork. Build connections for life
- Hybrid working and flexible hours so you can work when and where you feel best
- Some testimonials: The culture and the people at Kantox make me want to recommend Kantox as a place to work. There is a good balance between learning and growing and sup