IT Service Delivery Manager (Medior)
Quistor, Spain
Job Description
Become part of Quistor and experience an open, international work atmosphere in which you will feel at home from day one. We believe our company’s strength relies on the commitment and responsibility each Quistorian contributes.
As we are growing fast, we are looking for dedicated Service Delivery Managers in Spain , (based in Madrid or Malaga) , to be responsible for maintaining strong customer relationships and improving our services to maintain/increase customer satisfaction.
Requirements
Within Quistor theService Delivery Manager bridges the gap between operations and customer: operating as the first point of contact for our customers, business, and other stakeholders to ensure that the IT services are met according to the terms of service level, business objectives, resources (time and budget) and quality.
- Define, document, agree, monitor, measure, report and review the level of IT services provided according to company’s governance model.
- Maintain and improve the relationship and communication with both the customer and the internal organization.
- Ensure that specific and measurable targets are developed for all IT services
- Monitor and improve customer satisfaction in alignment with Manager Service Delivery
- Oversee incident management processes, ensuring timely response, resolution, and effective communication with clients during service disruptions.
- Build and nurture strong client relationships by acting as the main point of contact for escalations, addressing concerns, and proactively identifying opportunities to enhance the value delivered
- Implement best practices, standard operating procedures, and processes that contribute to efficient service delivery and continuous improvement
Must-Have Skills:
- 3 5 years of experience in communication with customers.
- Strong customer service orientation, able to demonstrate strong interpersonal skills and a proactive attitude.
- Ability to act as consultant, advisor, customer advocate, and project leader for our clients. Assess customer feedback to facilitate the necessary improvements.
- Strong verbal and written communication skills in English and Spanish.
- Ability to communicate effectively and interact with cross-functional teams.
- Good listener, willing to learn new things, and thrive in a fast-paced team environment.
Nice to have
ITIL 4 foundation certification
Benefits
Why join us?
Quistor is a great place to work and to develop yourself. When choosing for Quistor, you will become part of globally acting organisation with over 20 nationalities working for local and globally operating customers. We want to get to know the real you and support you wherever we can. In addition to our opportunistic ways of working we also can offer you:
- A great deal of flexibility to working from home
- Competitive salary and employee benefits
- A fun, fast-paced, and international environment
- Training and development opportunities, personally as well as professionally