Customer Success Sales Training Specialist
Exoticca, Spain
Job Description
What is Exoticca?
At Exoticca we are looking for people who want to offer the best of themselves and to generate unforgettable experiences for their users.
We are a young, dynamic, multicultural team, in a moment of international expansion and therefore, we are looking for new traveling companions.
Exoticca is a company created in 2013 by professionals specialized in the development and online distribution of travel.
Our mission is to provide our clients with the possibility of getting to know the most beautiful and stimulating places on the planet, through the best travel proposals on the market.
Features such as innovative design, easy usability, and intuitive navigation, together with values such as transparency, dedication to service, security, respect and admiration for the different cultures of the world, make Exoticca the ideal showcase to publicize your establishment and retain a high profile customer.
What do we offer?
Exoticca is a leading travel platform in Europe and North America, offering exciting, memorable, and affordable travel experiences in over 65 locations! We’re looking for experienced training professionals to join our team as a Customer Success amp; Sales Training Specialist, at one of todays fastest-growing travel companies. You will be responsible for planning, managing, and delivering sales and product training.
What will you do?
- Plan, develop, and deliver new hire induction and refresher training.
- Liaise with operations and quality to assess and plan training needs.
- Keep up to date with all processes, procedures, and product changes.
- Review, amend, and update training content as appropriate.
- Measure and analyze training and trainer effectiveness to identify improvement areas.
- Assess training needs across teams.
- Help design, deliver and evaluate training for both technical and soft skills.
- Work in partnership with Operations to implement a continuous improvement culture and methodology.
- Create and administer agent Knowledge, analyze results and implement improvement initiatives.
- Facilitate workshops and development sessions as required.
- Keep up to date with knowledge of our products, pricing, promotions, and procedures.
Requirements
Previous Experience:
- Proven experience in design, development, delivery, and management of customer service and sales end-user training.
- Minimum of one (1) year experience as a trainer.
- Familiarity with support in the travel/hospitality space including airlines, hotels, and agencies, is highly preferred.
Linguistic Skills:
- C1/C2 level English (verbal, reading, writing) is required.
- C1/C2 level Spanish (verbal, reading, writing) is required.
Technical Knowledge:
- Familiarity with Salesforce, order management, and contact management systems and practices is a plus.
- Excellent working knowledge of GDS (Preferably Amadeus) with sound knowledge of the Ticketing/Reissuance and Refund process.
- Certification from IATA/ travel institute desirable.
- Professional training certification is a strong plus
Education:
- Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential.
Essential Skills:
- Good time management and multi-tasking skills.
- Good coordination, presentation, and communication skills.
- A confident and motivational leader with the ability to manage large groups effectively.
- Self-starter, able to work independently, display initiative, keen to take responsibility, and learn quickly on the job.
- Able to work under pressure and manage conflicting priorities and deadlines.
- Professional, organized, self-motivated, and results-oriented.
- Excellent team player with a strong customer focus.
- Doesn’t get easily discouraged or frustrated.
- Is reliable, responsible, and takes ownership.
- Passion for travel and people.
- Emotionally intelligent.
- Is a positive influencer and role model.
- Knows how to have fun, strive for success, and celebrate achievements!
NOTE: The following are the major responsibilities of this position and are not intended to cover each aspect of the position as the scope and duties may change or be temporarily altered based on the current business needs of the Company. The basic requirement of every position is to perform all tasks as assigned by the reporting authority.
Benefits
- Competitive compensation package in line with job responsibilities and experience.
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.