IT HelpDesk Technician
leadtech, Spain
Job Description
Life is too short to work for a boring company, so why don’t you join us? We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Does that sound like you?
But first, let’s break the ice!
Who we are amp; what we doAt Leadtech, we work hard... and play harder! Our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world.
Since 2009, we have been fostering innovative and creative techniques across many industries, making us pioneers in online project management.
Leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come.
If you have a creative and innovative mind, Leadtech is looking for you!
Does this still look like your cup of tea? There’s more
Responsibilities
You’re our perfect candidate if you:
- Serve as the first point of contact for customers seeking technical assistance by email, in person or ticketing tool.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Onboarding Leadtech’s users
- Provision and deprovision of workstation transferred from IT to users
- Provision and deprovision of users with Azure AD and Google Workspaces
- Installation, upgrade, and applications management remotely
- Manage HW’s warranties with the several suppliers.
- Maintenance of licenses
- Control about logistics and inventory
- Full technical support to workstations and peripherals
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Inform management of recurring problems
- Stay current with system information, changes and updates
Requirements
Your expertise in a nutshell
- Bachelors degree preferred
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Experience researching, analyzing and interpreting automated system problems
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Related experience and training in troubleshooting and providing help desk support
- Intermediate English Level
Extra awesomeness scores points!
- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Team interaction
- Planning and organizing
- Attention to detail
Interested? Keep on reading!
Benefits
Some of the perks of working with us:
- Competitive salary
- Full-time, permanent contract
- Private health insurance
- 25 days of holiday + your birthday off
- Flexible vacation time (no blackout days)
- Flextime (7- 9.30h / 16-18.30h)
- Free Friday afternoons (a 7-hour workday!)
- 35-hour week for the full month of August (free afternoons!)
- Flexibility to work from home
- Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
- Team-building activities
- Monthly afterwork
- Free coffee and snacks
- Free fresh fruit
- Permanent internal training + annual budget for external training
- Games room (Nintendo, table tennis, futbolín)
- Terrace at the office
- An innovative approach to all internal processes and businesses
- Work with the latest technologies + Career progress opportunities
Equal Employment Opportunity Employer:
Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circums