Business Analyst - Customer Data Platform (CDP) - CORE Team
Infosys Consulting - Europe, Spain
Job Description
Business Analyst Customer Data Platform (CDP) CORE Team
Where Innovation meets Excellence.
Be a part of a globally renowned management consulting firm that is on the front-line of industry disruption. We are a mid-size player with an entrepreneurial spirit that works with a market-leading brand in every sector, while our parent organization Infosys is a top-5 powerhouse IT brand that is outperforming the market and experiencing rapid growth.
Our consulting business is annually recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths we offer to our consultants.
As we look to strengthen our team with top talent that can shape the future for our firm, we seek entrepreneurial-minded individuals that value a highly-diverse culture where differences are embraced, that want to have a voice with top management and that are rewarded for collective achievement. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best!
The Team
Our Consumer Goods, Retail and Logistics practice helps some of the largest global firms and most recognizable local brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning growth strategy and new product innovation, to omni-channel customer experience, supply chain resiliency and AI-driven new business models, we help clients shape and achieve their growth agenda for a sustainable future.
The role
We are looking for a technically skilled, highly motivated, and proactive Business Analyst to join our team dedicated to building and maintaining a cutting-edge Customer Data Platform (CDP) for our key client. As a Business Analyst, you will play a crucial role in the development of the backend software infrastructure that powers our CDP, enabling seamless data processing and management.
You will
- Collaborate with cross-functional teams on a daily basis, including product owners, developers, data engineers, marketeers and other stakeholders, to gather and analyze business amp; technical requirements for the development of a Customer Data Platform.
- Work closely with our Clients divisions amp; brands to understand their marketing use case needs, define amp; lock in the scope for Minimum Viable Product (MVP) and subsequent increments (eg MVP+1, MVP+2..); map those use cases to underlying data sources and data integration flows ensuring alignment between business goals and technical solutions.
- Lead the documentation efforts by creating clear and comprehensive requirements documents; break down the requirements into epics amp; user stories, and process flows to guide the development sprint planning
- Conduct thorough data analysis and mapping exercises to ensure accurate and efficient data flow within the customer data platform.
- Act as a liaison between business units and the development team, translating business requirements into technical specifications and ensuring seamless communication.
- Assist in identifying and resolving technical challenges, ensuring that the data platform meets both business and technical requirements.
- Collaborate with stakeholders to prioritize features, functionalities, and enhancements based on business value and impact.
- Participate in regular meetings, status updates, and project planning sessions to keep all stakeholders informed of progress and potential issues.
- Contribute to the continuous improvement of data-related processes, suggesting and implementing enhancements to optimize efficiency and effectiveness.
- Stay updated on industry trends and best practices related to customer data platforms and business analysis, bringing innovative ideas to the team.
Requirements
- Bachelor's or Master's degree in Business Administration, Information Technology, Computer Science, Data Science, or a related field.
- 3+ years experience as a business analyst, junior product owner data professional. Previous experience working on projects involving business amp; technical requirements gathering for Customer Data Platforms in high-velocity multi-country multi-brand rollout environment
- Proven experience in business analysis, including requirements gathering, documentation, and stakeholder management.
- In-depth understanding of data management principles, including data quality, data governance, and data lifecycle management.
- Knowledge of customer data platforms and their role in enhancing customer experiences.
- Familiarity with data modelling, data mapping, and database concepts.
- Proficient in creating clear and comprehensive documentation, including requirements documents, user stories, and proce