Scandinavian Customer Experience Agents - Swedish, Danish or Norwegian
PLP Group, Spain
Job Description
PLP was established in South Africa in 1992, with a very clear sense of purpose: simplifying life.
While this is still a central principle at PLP today, the business has expanded and has partners and operations in multiple countries and industries around the world.
PLP Group is a leader in the provision of customer and employee engagement solutions as well as business process outsourcing and on-demand services. We also specialize in the delivery of totally customized solutions delivered in your corporate's branding.
- Respond to customer enquiries via chats, calls, social media queries amp; emails
- Provide customers with product and service information
- Research required information using available resources
- Identify customer needs
- Manage and resolve customer complaints
- Maintain an up to date customer information system
- Identify and escalate priority issues
- Follow up customer calls where necessary
Requirements
- Strong preference for candidates based in Barcelona, Spain; willing to consider candidates able to relocate to Barcelona for a contract period (13 years)
- Native / Fluent (Business level) in Swedish, Danish or Norwegian (verbal and written); good command of English
- Strong customer orientation (previous customer service experience is advantageous)
- Available to work shifts (International Call Centre)
- Office-based in Barcelona, Spain
- Strong PC literacy
Skills
Goal-oriented
Proactive
Sense of urgency
Positive and professional
Strong communicator verbal and written
Willing to go above and beyond to exceed customer expectations
Strong time management
Accurate and able to follow processes and procedures
Benefits
Monthly Salary Plus Performance Incentive