German-Speaking Program Manager, DACH (Remote)
Learnlight, Spain
Job Description
Our Organization
Learnlight is an EdTech company that’s passionate about putting trainers at the heart of the learning experience because that’s what delivers life-changing impact. We use award-winning technology to deliver language, intercultural and communication skills training online and on the ground, to learners in more than 180 countries.
Our company was founded in 2007 with a dream to bridge the gap between the disparate worlds of education and technology. Our vision was to create an ‘EdTech’ company that harnessed cutting-edge technology to optimize instructor-led training (ILT) rather than replace it, as so many traditional eLearning providers have tried and failed to do. Our obsession was, and continues to be, empowering talented trainers to create transformative learning experiences, because, at the end of the day, we think people are the real ‘killer app’.
Since our early years as a digital start-up, we’ve worked with hundreds of blue chips and international institutions across the world. Today our training services are used by more than 1,200 companies and by over 500,000 employees. We started in Spain however today we have offices across Europe and a team of more than 400 incredible professionals.
Your Opportunity
In this exciting new career opportunity, the Program Manager, DACH will be responsible for successfully manage the life cycle of language training requirements with our clients and to ensure high quality of program set up and training delivery. They need to have ongoing communication with key client decision makers and learners through the duration of training and coordinate with other Learnlight departments so that we meet and exceed training objectives.
Please note, the internal job title for this particular role is Program Manager State Funded Programs, DACH
- Reporting to Regional Head of Program Management DACH
- Work from home remotely
- Full-time working hours
- + OTE commission
Your Responsibilities
Growth support and collaboration:
- Help maximize sales or upgrade existing client’s programs by answering product and service questions and provide information on other products and services
Management of clients:
New program launches
- Understand program requirements, conditions and policies agreed with the client
- Analyse student levels, needs and availability
- Create accounts, learners and contracts in the Learnlight platform and checking for Dynamics synchronization
Program follow-up and reporting
- Prepare product or service reports by collecting and analysing customer information
Program closures
- Compile data and reports
- Close platform contracts and learners’ profiles
Learner and Client support
- Manage and handle clients effectively by establishing trustworthy relationships to get their buy-in
- Resolve product or service problems
- Handle complaints, providing appropriate solutions and alternatives within the SLA and follow-up to ensure resolution
Team Collaboration:
Collaborating with the Product Division
- Demonstrate agility and autonomy with Learnlight tools (SharePoint, Learnlight platform, Dynamics, etc.)
- Suggest solutions, enhancements or new features
Internal departmental support and reporting
- Work collaboratively to solve customer issues as efficiently as possible.
Our Successful Candidate
Requirements:
- Strong communication and organizational skills with demonstrated administrative professionalism and responsiveness
- Ability to multi-task, prioritize and manage time effectively
- Customer orientation and ability to adapt to different profiles, including managing difficult conversations.
- Needs to be a problem-solver, always looking to resolve conflict
- Customer service skills: courtesy and kindness in dealing with our clients and learners
- Demonstrates the Learnlight core values: enthusiasm, commitment, initiative
Skills
- B1 level of English required
- C1/Advanced level or higher of German
- Working proficiency in Microsoft Office 365
Education amp; Experience
- Demonstrated experience working in a similar role, customer support
Our Culture
Work from home remotely.
Flexible Working: Learnlight is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.
People-Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm, initiative, and commitment above all else.
Learning amp; Development: Access to language learning and soft skills training; ongoing professional development talks and mas