QA Customer Success Specialist
Pix4D, Spain
Job Description
We are looking for a QA amp; Customer Success Specialist (flexible working time and partial remote work possible) to join our PIX4Dcatch team in Madrid, Spain. Pix4Dcatch is a mobile app that enables users to capture images using augmented reality for photogrammetry 3D reconstructions.
This role provides a great opportunity for those interested to work with development teams but at the same time, have the chance to be involved in customer support activities. You will play a key role in the release cycle of the product as a Quality Assurance Specialist, helping the team to excel in the quality of the application. At the same time, you will have the opportunity to help our customers succeed with their projects thanks to your expert advice and unique knowledge.
Responsibilities- Ensure high-quality deliverables by supporting the team with manual testing and validation of the application before each release.
- Provide pre-sales and post-sales technical support via a ticketing system (i.e. Zendesk), phone, and Community (Forum).
- Create, update, and maintain the application documentation.
- Encourage seamless communication between the development team and the end-user by sharing customer experiences and staying up to date with the state of the product’s development.
- Collaborate in the full product life cycle, from early concepts and prototypes to full deployment.
Requirements
- Proven experience and knowledge with mapping/image acquisition or similar
- Customer-oriented, empathetic and caring about solving user problems
- Experience with Customer Support
- Previous experience with RTK devices, workflows or other surveyor equipment is a plus
- Excellent bug reporting and tracking skills
- Knowledge of QA methodologies and tools is a strong plus
- Proficient English language skills, written and spoken
- Perfect fit with Pix4D’s values: passionate, positive, collaborative and respectful attitude
Benefits
- Flexible working hours
- Remote and office work in an international environment
- Private Health insurance with Mapfre
- Access to Gympass
- Mental, Legal and Financial assistance program
- Flexible benefits with Sodexo (childcare, transportation, restaurants)
- 25 days of paid vacation
- Budget for personal development and training
- Company Social Events like our yearly fondue in Switzerland
- Discounts for different activities and services with WeWork membership.
Working environment
Pix4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.
Recruitment
Pix4D promotes diversity and offers opportunities across all levels and career paths in all of its offices regardless of gender, race, or religion. We use standardized and structured interviews to ensure all candidates are treated equally and avoid any discrimination.
Company
When you work at Pix4D, you empower professionals worldwide to digitize reality through survey-grade georeferenced 2D maps and 3D models. These outputs can be measured, analyzed, and shared, all based on data from images taken by plane, drone, or mobile phone.
We build solutions that take advantage of technology including reality capture, computer vision, digital twins, and machine learning to help solve our customers' most complex challenges.
Founded in 2011, Pix4D has its headquarters in Lausanne, Switzerland and commercial and Ramp;D offices in Denver, Berlin, Bucharest, Tokyo and Madrid.
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