Chargeback Analyst
leadtech, Spain
Job Description
Life is too short to work for a boring company, so why don’t you join us?
We are looking for a passionate Chargeback Analyst with at least two years of professional experience in a similar position, who’s able to collaborate with the Global Payments department.
Does that sound like you?
But first, let’s break the ice!
Who we are amp; what we do
At Leadtech, we work hard... and play harder! Our mission is to bring forward new business ideas and empower employees to achieve their goals in the online business world.
Since 2009, we have been fostering innovative and creative techniques across many industries, making us pioneers in online project management.
Leadtech is dedicated to constant improvement and inspiring new ideas daily for the world we live in and the future to come.
If you have a creative and innovative mind, Leadtech is looking for you!
Does this still look like your cup of tea? There’s more
You’re our perfect candidate if you:
- Assist the team lead in the review, analysis and evaluation of digital payments and chargebacks fraud solution requirements.
- Collaborate to prevent and detect potential fraud across all payment verticals.
- Review evidence or case presented and leveraging acquirer/schemes dispute resolution management rules to determine the validity of each claim and its potential for recovery.
- Highlight fraud or any chargeback trends when reviewing transactions and propose further analysis.
- Build reports on Chargeback monitoring for all stakeholders, teams and leaders
- Work closely with other peers in order to effectively analyze patterns and sharing best practices to prevent chargebacks and fraudulent transactions.
- Develop reports and analysis to support metric tracking statistics to departmental management as requested in order to advise as to the status, volume, and potential accrual needs of future chargebacks, fees, and other payments.
- Provide support to the Operational and Business units of the organization on Chargeback related matters.
- Collaborate with other departments for the automation and optimization of processes and information.
Requirements
Your expertise in a nutshell
- At least two years of experience working as a chargeback, fraud analyst or related field.
- Bachelor’s degree in Business Administration, Criminology or in a relevant work experience.
- Experience with chargebacks, reason codes and fraud or chargeback prevention management systems.
- Experience and agility in excel, data analysis or similar.
- Problem-solving skills and attention to detail.
- Strong ability to effectively communicate with internal and external stakeholders
- Excellent self-motivation and proactivity
- Working closely with internal and external merchants to ensure an effective alignment with business and clients needs
- Well organized, flexible and agile person
Extra awesomeness score points!
- Fluent in English
- SQL language is a plus.
Interested? Keep on reading!
Benefits
Leadtech offers an exceptional working environment in a dynamic and international team. We invest in people’s development offering the opportunity for continuous training and career growth.
Some of the perks of working with us:
- Competitive salary
- Full-time, permanent contract
- Private health insurance
- 25 days of holiday + your birthday off
- Flexible vacation time (no blackout days)
- Flextime (7 - 09.30h / 15:30 - 18h)
- Free Friday afternoons (a 7-hour workday!)
- 35-hour week for the full month of August (free afternoons!)
- Flexibility to work from home
- Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
- Permanent internal training + Annual budget for external training
- Team-building activities
- Monthly afterwork
- Free coffee and snacks
- Free fresh fruit
- Games room (Nintendo, table tennis, futbolín)
- Terrace at the office
- An innovative approach to all internal processes and businesses
- Work with the latest technologies + career progress opportunities
Equal Employment Opportunity Employer
Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project!
Sounds good? Apply now!
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