Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.
At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work, AENOR and Top Employer), is looking for a customer service representative who can deal and support the clients with their requests and doubts in English and Spanish.
Responsibilities
- Communicate through chat with customer
- Manage customers' orders, changes and returns of products according to ensure timely and accurate product and service delivery
- Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requirements
- Spoken and written communication in English and Spanish (C1)
- Listening and understanding capacity
- Empathy (Understanding others)
- Customer focus
- Problem solving
- Integrity and trust
- Conflict management
Benefits
- Full-time contract, 39 hours/week, from Monday to Friday, in different shifts between 11am to 9pm and from 5pm to 1am
- Possibility of remote work
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development