Deutschsprachige Program Coordinator (Work from home)
Learnlight, Spain
Job Description
Description
Learnlight is an EdTech company that provides language, intercultural and soft skills training to leading companies and organizations around the world. We deliver blended virtual, blended face-to-face, and digital solutions to 100,000+ learners in 1500+ clients across 150+ countries. We specialize in the digital transformation of learning programs and the empowerment of talent to excel in an increasingly complex global environment.
The principal purpose of the Program Manager is to successfully manage the life cycle of language training requirements with our clients and to ensure high-quality of program setup and training delivery. They need to have ongoing communication with key client decision-makers and learners through the duration of training and coordinate with other Learnlight departments so that we meet and exceed training objectives.
Responsibilities
Growth support and collaboration:
- Help maximize sales or upgrade existing client’s programs by answering product and service questions and provide information on other products and services
Management of clients:
New program launches
- Understand program requirements, conditions and policies agreed with the client
- Analyse student levels, needs and availability
- Create accounts, learners and contracts in the Learnlight platform and checking for Dynamics synchronization
Program follow-up and reporting
- Prepare product or service reports by collecting and analyzing customer information.
Program closures
- Compile data and reports
- Close platform contracts and learners’ profiles.
Learner and Client support
- Manage and handle clients effectively by establishing trustworthy relationships to get their buy-in
- Resolve product or service problems
- Handle complaints and resolve product or service problems providing appropriate solutions
Team Collaboration:
Collaborating with the Product Division
- Demonstrate agility and autonomy with Learnlight tools (SharePoint, Learnlight platform, Dynamics, etc.)
- Suggest solutions, enhancements or new features
Internal departmental support and reporting
- Work collaboratively to solve customer issues as efficiently as possible.
Requirements
- Strong communication and organizational skills with demonstrated administrative professionalism and responsiveness
- Ability to multi-task, prioritize and manage time effectively
- Customer orientation and ability to adapt to different profiles, including managing difficult conversations
- Needs to be a problem-solver, always looking to resolve conflict
- Customer service skills: courtesy and kindness in dealing with our clients and learners
- Demonstrates the Learnlight core values: enthusiasm, commitment, initiative
Skills
- B2/High-Intermediate level or higher of English
- C1/Advanced level or higher of German
- Experience using MS Office Suite or Dynamics would be an advantage
Education amp; Experience
- Demonstrated experience working in a similar role
- Experience working remotely is a plus
- B2B and B2C experience preferred
Benefits
- People-Powered Culture: We have a flat, modern, meritocratic culture that values enthusiasm, initiative, and commitment above all else.
- Flexible Working: Learnlight is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities.
- Competitive Remuneration: We offer market-matching competitive salaries.
- Learning amp; Development: Personalized language and soft skills training; ongoing professional development talks and masterclasses; frequent coaching and constructive feedback.
- Diversity amp; Inclusion: Learnlight fosters an open, positive, and diverse community that welcomes talent regardless of gender, religion, ethnicity, sexual orientation, age or disability.
- Community Events: We offer a range of social events including Virtual Drinks, Book Club, Tea Time and in-person departmental and All Company meetups
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