Senior UX Researcher
albelli-Photobox Group, Spain
Job Description
What you’ll be responsible for as a Senior UX Researcher at albelli-Photobox Group
We’re looking for a talented (Dutch speaking) Senior UX Researcher to help shape practice, process and reputation to improve the way we conduct research across all customer touch points.
You’ll work closely with online and offline teams to support a backlog of projects as we are shaping the UX Research Vision and evolving the way that we support Product Design across 3 visual identities, 15 countries and 3 platforms (app, web and desktop).
In the first few months you’ll focus on:
- Leading business as usual research in collaboration with Product teams
- Coaching designers with their ad hoc usability testing - but also rolling out a training framework, to improve self serve
- Driving creative and efficient ways to collect, analyse (quant and qual) and story-board customer feedback that will inform roadmaps
The impact you’ll make:
You’ll be supporting a multi-year, organisation-wide simplification program. Amongst other goals, this program will bring all of our customers onto a single platform.
Other responsibilities include:
- Advocating a ‘new’ research process that widens the definition of UX research, from usability testing to surveys, trends, industry reports and UX/UI principles
- Supporting the team to build a strong research proposition across the company - engaging cross-functionally - to drive change through customer feedback
- Supporting the Head of Research with strategic visionary projects and act not only as a service to requests, but as an influencer in business focus
Experience amp; Attributes:
- You are skilled in quant research - Analysing qual and quant data - and bringing different data sets together
- You are skilled in or have knowledge of Interaction Design
- Can translate customer-facing research into English and Dutch
- Working agile - speed and quality is at the forefront of what you do
- Understanding the interplay between business requirements, product strategy and user experience
- Leading on UX research that includes creative, unbiased surveys and scripts and engaging recommendations (e.g. personas, journeys)
- Communicating clearly and succinctly - you are confident in facilitating stakeholder conversions (briefings, workshops)
- Moderating individual and focus groups (online and in-person) and running remote, asynchronous testing on a platform
- Mentoring team members to learn research techniques
- GDPR best practice and market research codes of conduct
Nice to Have Experience:
- Knowledge of German, French, Spanish language is a bonus
- You have or would like to deliver external talks and papers
About us
We're albelli-Photobox Group, the experts in printing high-quality personalised photo products, from photo books and wall decor, to calendars, cards and more.
We create JOY by connecting people to the moments that matter most. Inspiring people to create and share their stories with us.
We're searching for fresh thinkers and team players who are passionate about their work, collaborate to solve problems, constantly challenge themselves to learn and innovate, and thrive on delivering an exceptional customer experience.
We’re a pan-European business serving over 7 million customers, supported by our 1,150 colleagues and are growing across a number of our locations.We promote collaboration both virtually and in person, this role can be based from any of our hubs in Barcelona, Amsterdam or London.
Equal opportunities statement
We are committed to promoting equal opportunities in employment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
If you have a disability or special need that requires reasonable adjustments in order for you to perform at your peak during the interview, please let our HR team know ahead of time so that they can assist. We will consider the matter carefully and try to accommodate your needs within reason. If we consider a particular adjustment would not be reasonable we will explain our reasons and try to find an alternative solution where possible.
Benefits
- Budget for personal growth and development, including external training, courses, and conferences
- 8 weeks out of the year to work working remotely abroad
- 23 days of annual leave with a healthy work-life balance
- A flexible hybrid work set up with a minimum of 2 days per month in the office and everything you need for a proper work from home setup