Are you interested in Fashion?
Would you like to help customers to make the right choices ?
Teleperformance Spain, a leading international oursourcing company is looking for English and Catalan speakers to work in Customer Service for one of the most famous Fashion Brands in Spain
Responsibilities
- Receive incoming telephone calls from new and existing customers
- Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
- Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales
Requirements
Key Competencies
- Data accuracy
- Attention to detail
- Ability to gain immediate credibility and trust
- Exceptional communication skills
- PC and system literate
Candidate Profile
- Confident and enthusiastic.
- The ability to work well as part of a team as well as independently
- Advanced/Native level of English
- Advanced/Native level of Catalan
- First class written, verbal and interpersonal skills
- Numerate and articulate
- Well organised, reliable and thorough
Benefits
What we offer
- Full-time permanent contract (night shift)
- Competitive salary + night shift bonus
- Individual career paths to grow within the project
- We are one of the world's largest provider of contact center services
- Engage in an excellent work environment and team building activities.
- Dynamic and international environment